linkedin
Front Office Manager
TIME Hotels
Doha, QAT
Full Time
Manager
Onsite
1 weeks ago
Front Office OperationsGuest ServiceProperty Management SystemsLeadershipCommunicationOrganizational Skills
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanKey skills for this role
Front Office OperationsGuest ServiceProperty Management Systems
About the Role
TIME Hotels is seeking a Front Office Manager to oversee daily front desk operations and ensure high guest service standards in Doha. The role includes managing staff schedules, coaching, handling guest inquiries, and coordinating with other departments.
Key Skills for This Role
Front Office OperationsGuest ServiceProperty Management SystemsLeadershipCommunicationOrganizational Skills
Responsibilities
- Oversee daily front desk operations, ensuring smooth check in and check out processes
- Maintain a high standard of guest service
- Manage front office staff schedules, coach team members, and monitor performance to meet service and operational standards
- Handle guest inquiries and complaints
- Coordinate with other departments for seamless service delivery
- Ensure accurate handling of reservations, room assignments, and billing
- Maintain front office policies and procedures
- Monitor lobby appearance
- Implement initiatives to enhance guest satisfaction and operational efficiency
Requirements
- Strong front office and guest service skills, including check in/check out management, reservations handling, and complaint resolution
- Proficiency in hotel property management systems (PMS) and basic office software
- Leadership and team management abilities, including training, performance supervision, scheduling, and coaching diverse teams
- Excellent communication and interpersonal skills
- Solid organizational, time management, and problem solving skills
- Professional appearance and customer focused mindset
- Previous experience in front office or guest services management, preferably in an upscale hotel or similar hospitality environment
- Relevant diploma or degree in Hospitality Management, Business Administration, or a related field; equivalent experience may be considered
- Fluency in English; additional language skills are an advantage
Full Job Posting
Company Description
- TIME Hotels, founded in Dubai in 2012, is a hospitality company known for its upscale hotels, serviced apartments, and residences.
- Led by experienced professionals, the brand emphasizes energetic, hands on leadership and proactive yet respectful service.
- Its multicultural team brings together talent from around the world to deliver first class hospitality for both business and leisure guests.
- TIME Hotels focuses on creating positive experiences for guests, property owners, suppliers, and team members alike, aiming to 'brighten your world' through every interaction.
Role Description
- The Front Office Manager is responsible for overseeing daily front desk operations, ensuring smooth check in and check out processes, and maintaining a high standard of guest service.
- This full time, on site role is based in the Doha Metropolitan Area and includes managing front office staff schedules, coaching team members, and monitoring performance to meet service and operational standards.
- The Front Office Manager handles guest inquiries and complaints, coordinates with other departments for seamless service delivery, and ensures accurate handling of reservations, room assignments, and billing.
- The role also involves maintaining front office policies and procedures, monitoring lobby appearance, and implementing initiatives to enhance guest satisfaction and operational efficiency.
Qualifications
- Strong front office and guest service skills, including check in/check out management, reservations handling, and complaint resolution.
- Proficiency in hotel property management systems (PMS) and basic office software, with attention to accuracy in billing and reporting.
- Leadership and team management abilities, including training, performance supervision, scheduling, and coaching diverse teams.
- Excellent communication and interpersonal skills, with the ability to interact professionally with guests, colleagues, and stakeholders.
- Solid organizational, time management, and problem solving skills, with the capacity to work effectively in a fast paced environment.
- Professional appearance and customer focused mindset, committed to delivering high quality hospitality services.
- Previous experience in front office or guest services management, preferably in an upscale hotel or similar hospitality environment.
- Relevant diploma or degree in Hospitality Management, Business Administration, or a related field; equivalent experience may be considered.
- Fluency in English; additional language skills are an advantage, particularly those commonly used by regional and international guests.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career