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Front Office Manager
The Ritz-Carlton Hotel Company, L.L.C.
Doha, QAT
Full-time
Entry
Onsite
Discovered 4 weeks ago
Guest ServicesFront Desk OperationsCustomer ServiceTeam ManagementCommunication SkillsProblem-Solving
Free
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Guest ServicesFront Desk OperationsCustomer Service
Role Overview
The Front Office Manager assists in administering front office functions and supervising staff on a daily basis.
The role involves managing front office areas including Bell/Door Staff, Switchboard, and Guest Services/Front Desk.
The position ensures guest and employee satisfaction and maximizes the financial performance of the department.
Key Skills for This Role
Guest ServicesFront Desk OperationsCustomer ServiceTeam ManagementCommunication SkillsProblem-Solving
Full Job Posting
Job Overview
The Front Office Manager assists in administering front office functions and supervising staff on a daily basis.
The role involves managing front office areas including Bell/Door Staff, Switchboard, and Guest Services/Front Desk.
The position ensures guest and employee satisfaction and maximizes the financial performance of the department.
Core Work Activities
- Manage day-to-day operations, ensuring quality and meeting customer expectations.
- Develop and implement specific goals and plans to prioritize and accomplish work.
- Handle complaints, settle disputes, and resolve grievances.
- Supervise staffing levels to ensure guest service, operational needs, and financial objectives are met.
- Ensure regular communication with employees to create awareness of business objectives and communicate expectations.
- Understand the impact of department operations on overall property financial goals and objectives.
- Utilize interpersonal and communication skills to lead, influence, and encourage others.
- Encourage and build mutual trust, respect, and cooperation among team members.
- Serve as a role model to demonstrate appropriate behaviors.
- Supervise and manage employees, and manage all day-to-day operations.
- Establish and maintain open, collaborative relationships with employees.
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