Front Office Manager

Miraval The Red Sea, a luxurious wellness resort located on Shura Island, is part of the Red Sea Project.

This transformative destination offers a unique opportunity to blend mindful living with exceptional hospitality.

Featuring 180 guest rooms, suites, and villas across three million square feet of pristine beaches, we aim to redefine luxury and wellness in hospitality.

We are seeking an experienced Front Office Manager to join our team and ensure the efficient operation of the Front Office department.

Reporting to the Resort Manager, you will be responsible for overseeing the Front Desk, Bell Services, Guest transportation and Communications Center.

will involve ensuring that the department runs smoothly in line with Hyatt International’s corporate strategies and consistently delivering the Miraval brand culture and standards while meeting the expectations of employees, guests, and owners.

Manage and oversee the daily operations of the Front Office department, ensuring the highest level of service and guest satisfaction. Assist the Resort Manager in delivering the brand promise by maintaining high standards in all front-of-house operations. Ensure that the Front Desk, Bell services, Guest Transportation, and Communications Centre run efficiently and seamlessly. Proactively engaging with guests and ensuring their needs are met and expectations exceeded. Handle guest complaints and special requests with a focus on providing personalized and innovative solutions. Recruit, supervise, train, and develop Front Office team members, ensuring a high standard of service and performance meeting Miraval and Hyatt goals. Monitor and maintain guest satisfaction scores and take proactive steps to improve performance. Ensure all Front Office administrative functions are performed according to hotel and corporate standards. Collaborate with other departments to enhance the guest experience and ensure smooth operations across all areas. %3Cul type=%22disc%22%3E%0A%3Cli class=%22MsoNormal%22 style=%22mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; line-height: normal; mso-list: l1 level1 lfo1; tab-stops: list .5in;%22%3E%3Cspan style=%22font-size: 12.0pt; font-family: %27Arial%27,sans-serif; mso-fareast-font-family: %27Times New Roman%27;%22%3EA university degree or diploma in Hospitality or Tourism Management is ideally required.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22 style=%22mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; line-height: normal; mso-list: l1 level1 lfo1; tab-stops: list .5in;%22%3E%3Cspan style=%22font-size: 12.0pt; font-family: %27Arial%27,sans-serif; mso-fareast-font-family: %27Times New Roman%27;%22%3EA minimum of 2 years of work experience as a Front Office Manager in a luxury hotel or resort setting.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22 style=%22mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; line-height: normal; mso-list: l1 level1 lfo1; tab-stops: list .5in;%22%3E%3Cspan style=%22font-size: 12.0pt; font-family: %27Arial%27,sans-serif; mso-fareast-font-family: %27Times New Roman%27;%22%3EStrong problem-solving, administrative, and interpersonal skills with the ability to connect with guests, colleagues, and other stakeholders.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22 style=%22mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; line-height: normal; mso-list: l1 level1 lfo1; tab-stops: list .5in;%22%3E%3Cspan style=%22font-size: 12.0pt; font-family: %27Arial%27,sans-serif; mso-fareast-font-family: %27Times New Roman%27;%22%3EMeticulously detailed, and has strong situational awareness.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22 style=%22mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; line-height: normal; mso-list: l1 level1 lfo1; tab-stops: list .5in;%22%3E%3Cspan style=%22font-size: 12.0pt; font-family: %27Arial%27,sans-serif; mso-fareast-font-family: %27Times New Roman%27;%22%3EStrong ability to master Front Office systems and business intelligence tools.%3Cspan style=%22mso-spacerun: yes;%22%3E%26nbsp; %3C/span%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22 style=%22mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; line-height: normal; mso-list: l1 level1 lfo1; tab-stops: list .5in;%22%3E%3Cspan style=%22font-size: 12.0pt; font-family: %27Arial%27,sans-serif; mso-fareast-font-family: %27Times New Roman%27;%22%3EExcellent leadership abilities with a focus on team development.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22 style=%22mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; line-height: normal; mso-list: l1 level1 lfo1; tab-stops: list .5in;%22%3E%3Cspan style=%22font-size: 12.0pt; font-family: %27Arial%27,sans-serif; mso-fareast-font-family: %27Times New Roman%27;%22%3EProven ability to work under pressure and maintain high standards of service.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22 style=%22mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; line-height: normal; mso-list: l1 level1 lfo1; tab-stops: list .5in;%22%3E%3Cspan style=%22font-size: 12.0pt; font-family: %27Arial%27,sans-serif; mso-fareast-font-family: %27Times New Roman%27;%22%3EA commitment to delivering a positive guest experience and consistently exceeding expectations.%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22 style=%22mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; line-height: normal; mso-list: l1 level1 lfo1; tab-stops: list .5in;%22%3E%3Cspan style=%22font-size: 12.0pt; font-family: %27Arial%27,sans-serif; mso-fareast-font-family: %27Times New Roman%27;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C!-- [if !supportLists]--%3E%3Cspan style=%22font-size: 12.0pt; line-height: 107%; font-family: %27Arial%27,sans-serif; mso-fareast-font-family: %27Times New Roman%27;%22%3EThis position is open to Saudi nationals only.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%0A%3C/ul%3E%0A%3Cp class=%22MsoNormal%22 style=%22mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; line-height: normal;%22%3E%3Cb%3E%3Cspan style=%22font-size: 12.0pt; font-family: %27Arial%27,sans-serif; mso-fareast-font-family: %27Times New Roman%27;%22%3EWhy Join Us?%3C/span%3E%3C/b%3E%3Cspan style=%22font-size: 12.0pt; font-family: %27Arial%27,sans-serif; mso-fareast-font-family: %27Times New Roman%27;%22%3E%3Cbr%3EAt Miraval The Red Sea, we offer a range of benefits, including:%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cul type=%22disc%22%3E%0A%3Cli class=%22MsoNormal%22 style=%22mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; line-height: normal; mso-list: l0 level1 lfo2; tab-stops: list .5in;%22%3E%3Cspan style=%22font-size: 12.0pt; font-family: %27Arial%27,sans-serif; mso-fareast-font-family: %27Times New Roman%27;%22%3ELong-term career growth opportunities.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22 style=%22mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; line-height: normal; mso-list: l0 level1 lfo2; tab-stops: list .5in;%22%3E%3Cspan style=%22font-size: 12.0pt; font-family: %27Arial%27,sans-serif; mso-fareast-font-family: %27Times New Roman%27;%22%3EA motivated and connected team.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22 style=%22mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; line-height: normal; mso-list: l0 level1 lfo2; tab-stops: list .5in;%22%3E%3Cspan style=%22font-size: 12.0pt; font-family: %27Arial%27,sans-serif; mso-fareast-font-family: %27Times New Roman%27;%22%3E12 complimentary nights per year in Hyatt properties worldwide, along with colleague rates and discounts.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22 style=%22mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; line-height: normal; mso-list: l0 level1 lfo2; tab-stops: list .5in;%22%3E%3Cspan style=%22font-size: 12.0pt; font-family: %27Arial%27,sans-serif; mso-fareast-font-family: %27Times New Roman%27;%22%3EA company that truly cares about your career and well-being.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%0A%3C/ul%3E%0A%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family: %27Arial%27,sans-serif;%22%3E%3Co:p%3E%26nbsp;%3C/o:p%3E%3C/span%3E%3C/p%3E Job Details Primary Location: Saudi Arabia, Miraval The Red Sea Job Level: Department Head/Manager, Full-time Pay Basis: Yearly, US Dollar (USD)