Front Office Guest Service Agent (Part Time) - InterContinental Perth

As a Guest Service Agent in Front Office you'll be responsible for the arrival and departure experience of our guests, including check-in and check-out, up-selling, problem resolution, answering phone calls, providing guest recognition and assisting in any other day to day needs in a personalised manner.

Every day is different, but you’ll mostly be:

Kicking off truly memorable guest experiences with the warmest of welcomes

Acknowledging IHG One Rewards Club members and returning guests in person or over the phone

Taking, managing, and receiving payments for guest bookings

Making the check-in and check-out process feel swift and seamless

Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations

Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations

The successful candidate will have excellent personal presentation, positive energy, with proven skills in guest relations, problem solving and time management; and ideally have a working knowledge of hotel property management systems such as Opera. The ideal candidate will also have similar Front Office / Reception experience in an luxury environment focussed on attentive guest service.

Have the legal right to work in Australia without limitations or restrictions. This role requires the successful candidate to work greater than 50 hours per fortnight, so candidates on Student Visa Limitations are not eligible to apply.

The ability to work shifts, including on evenings, weekends and public holidays.