Front Office Executive

Role Overview

Front Desk Responsibilities

• Greet guests, issue visitor badges, and maintain visitor logs.
• Answer, screen, and forward calls and manage emails and couriers.
• File, scan, copy, and update documents and records.
• Organize appointments and manage front-desk calendars.
• Keep the reception area clean, tidy, presentable, and stocked with necessary materials.
• Control access through the reception desk and support office security and safety.
• Answer questions, address complaints, and provide accurate information.
• Receive and distribute letters and packages.
• Prepare outgoing mail and secure parcels for dispatch.
• Monitor office supplies, expenses, and costs.
• Support travel arrangements, schedules, and other assigned duties.

Required Qualifications and Skills

• Previous experience as a front desk representative, agent, or in a similar role is required, with 1 to 5 years indicated.
• Exceptional verbal and written communication skills are required.
• Proficiency in Microsoft Office, especially Excel and Word, is required.
• Familiarity with office machines such as printers, scanners, or fax machines is required.
• Professionalism, interpersonal skills, customer service orientation, organization, multitasking, and problem-solving are required.
• A high school diploma or bachelor's degree in hospitality or a related field is listed as an education requirement.
• Knowledge of office management and basic bookkeeping is required.
• Proficiency in spoken and written English is required.