oracle
Front Office Executive
InterContinental Hotels & Resorts
IND
Mid
Onsite
Discovered Today
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanFull Job Posting
Duties And Responsibilities
Conducts shift briefings to ensure hotel activities and operational requirements are known
Supervise front office operations during assigned shift including:
Maintenance of guest information
Maintenance of information about local events
Compile occupancy statistics
Supervise the use of public address system
Supervise group bookings
Assisting with serious complaints
Supervise cashiering activities during shift including:
Cash handling and banking procedure
Dealing with irregular payments
Instructing staff in credit policies and facilities
Instructing staff in cash security procedures
Carry out debtor control
Prepare reports
Supervise the cashiering system
Build and maintain positive relationships with all internal customers and guests in order to anticipate their needs
Take action to address these needs in order to exceed their expectations
Create a positive hotel image in every interaction with internal and external customers
Adhere to hotel brand standards
Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests
Assist guests and escort them to locations within the hotel at their request
Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guests needs
Maintain current Hotel information to be able to provide information to guests
Accountability
Report to a Duty Manager.
Typically supervises Concierge desk, Bell desk and GSA - FO.
Accountability is directed by shift operations at the reception.
Qualifications And Requirements
Bachelor degree /diploma in hospitality/hotel management is mandatory.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at InterContinental Hotels & Resorts
Attendant Room
, USA
Mid
Role Purpose As a Room Attendant – you’ll make sure our rooms and suites are always ‘fresh and welcoming’ for our guests after a busy day at work – creating a haven for them to escape and relax in - or get a bit of last
Discovered TodayView →
Kitchen Steward (Employee Canteen) - InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa
, UAE
Mid
As the world’s largest family of luxury hotels, we take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insight, our passion for luxury trave
Discovered TodayView →
Agent Front Desk InterContinental Suites Hotel
, USA
Mid
Role Purpose The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insight
Discovered TodayView →
Security Officer - Crowne Plaza Atlanta Perimeter at Ravinia
, USA
Mid
Perform daily inspection and ensure compliance of hotel security and safety requirements and procedures in order to protect hotel property, employees and guests against theft, crime, threats and safety hazards. This posi
Discovered TodayView →
Group Reservations Coordinator (HIEx)
, USA
Mid
The hourly pay rate for this role is $19.87. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees. Coordinate the rese
Discovered TodayView →
Chef de Partie (Pastry) - InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa
, UAE
Mid
As the world’s largest family of luxury hotels, we take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insight, our passion for luxury trave
Discovered TodayView →
Bellperson (Part Time)
, USA
Mid
JOB OVERVIEW: Assist incoming and outgoing guests in transporting luggage for guests, delivering and moving to and from guest rooms and storing luggage upon request DUTIES & RESPONSIBILITIES: Promptly and safely transpor
Discovered TodayView →
F&B Attendant (Employee Canteen) - InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa
, UAE
Mid
As the world’s largest family of luxury hotels, we take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insight, our passion for luxury trave
Discovered TodayView →
Attendant Room
, USA
Discovered Today
Kitchen Steward (Employee Canteen) - InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa
, UAE
Discovered Today
Agent Front Desk InterContinental Suites Hotel
, USA
Discovered Today
Security Officer - Crowne Plaza Atlanta Perimeter at Ravinia
, USA
Discovered Today
Group Reservations Coordinator (HIEx)
, USA
Discovered Today
Chef de Partie (Pastry) - InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa
, UAE
Discovered Today
Bellperson (Part Time)
, USA
Discovered Today
F&B Attendant (Employee Canteen) - InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa
, UAE
Discovered Today