indeed
Front Office Duty Manager
Grand Ambassador Hotel
Dubai, UAE
Full Time
Manager
Onsite
AED 3,000/month / month
1 months ago
LeadershipTeam ManagementCustomer ServiceProblem SolvingConflict ResolutionOrganizational Skills
Free
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LeadershipTeam ManagementCustomer Service
About the Role
Grand Ambassador Hotel is hiring a Front Office Duty Manager to oversee shift operations and ensure excellent guest service in Dubai. The role includes handling complaints, supervising staff, and preparing reports.
Key Skills for This Role
LeadershipTeam ManagementCustomer ServiceProblem SolvingConflict ResolutionOrganizational Skills
Responsibilities
- Oversee day to day operations during assigned shifts
- Ensure excellent guest/customer service and satisfaction
- Handle guest complaints, requests, and emergency situations promptly and professionally
- Supervise and support front office and operational staff
- Coordinate with all departments to ensure smooth operations
- Monitor staff performance and adherence to company policies
- Conduct shift briefings and communicate operational updates
- Ensure compliance with safety, security, and quality standards
- Prepare daily operational reports and incident reports as required
- Assist management in achieving operational and financial objectives
Requirements
- Leadership and team management skills
- Customer service excellence
- Problem solving and conflict resolution abilities
- Organizational and multitasking abilities
- Attention to detail
- Ability to work under pressure
Full Job Posting
Key Responsibilities
- Oversee day to day operations during assigned shifts.
- Ensure excellent guest/customer service and satisfaction.
- Handle guest complaints, requests, and emergency situations promptly and professionally.
- Supervise and support front office and operational staff.
- Coordinate with all departments to ensure smooth operations.
- Monitor staff performance and adherence to company policies.
- Conduct shift briefings and communicate operational updates.
- Ensure compliance with safety, security, and quality standards.
- Prepare daily operational reports and incident reports as required.
- Assist management in achieving operational and financial objectives.
Skills
- Leadership and team management
- Customer service excellence
- Problem solving and conflict resolution
- Organizational and multitasking abilities
- Attention to detail
- Ability to work under pressure
Pay
- Pay: AED 3,000 AED 4,000 per month
Work Location
- Work Location: In person
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