Front Office Agent

View our Virtual Reality Experience to spend a ‘day in the life’ of a hospitality professional at a full-service hotel.

• ob Summary
• Responsibilities include check-in and checkout of hotel guests; answering the telephone; providing information about hotel services and tourism information about the city; responding to and resolving guest complaints; etc.
• Qualifications
• · Ability to communicate effectively with all levels of guests, employees and management.
• · Excellent organizational, computer, cash handling, analytical, and problem solving skills.
• · Very strong oral and written communication skills.
• · Energetic and outgoing, with a positive attitude, driven to provide outstanding guest service.
• Daily Tasks
• 1. Ensure cash float is balanced at the beginning and end of each shift.
• 2. Ensure all registered guests have enough payment via credit check report and have the proper identification presented.
• 3. Ensure all daily arrivals are gone through and special requests are taken care of.
• 4. Checkout guest accounts ensuring proper billing, postings and revisions are properly performed and logged.
• 5. Ensure all guest complaints or concerns are dealt with promptly and efficiently.
• 6. Ensure all packages for guests are logged / delivered promptly and efficiently.
• 7. Assist guests with hotel and area information or any requests they have.
• 8. Assist with arranging transportation and the storage of guest luggage.
• 9. Check-in guest reservations ensuring proper billing, postings and information is correct.
• 10. Ensure shift audit balances and paperwork is all accounted for.
• 11. Be able to complete room blocking, wake up calls, baggage check in/out and be able to reconcile master group accounts.
• 12. Understand our different customers and their varied needs and expectations (corporate, leisure, FIT, convention, tour or airline).