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Front Office Agent
The Cloud One Hotels
London, GBR
Full-time
Entry
Onsite
GBP 29000-30000 yearly / year
Discovered 2 days ago
Opera CloudOpera
Free
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You create experiences for our guests.
As an employer, we create experiences for you.
At The Cloud One hotels, every day is unique.
Never the same-same, always excitingly different.
This is a place where individuality is celebrated, creativity is encourage and people are at the heart of everything we do.
We are locally rooted, connected to the city, its culture and its energy - and we bring that spirit into every guest experience.
Now we are bringing The Cloud One to the UK for the very first time.
We are looking for an experienced and highly motivated Front Office Agent for a 196-rooms hotel located at a vibrant location in London and offering a lot of exciting projects to be involved in!
The hotel is part of the award-winning German-based Motel One Group.
Join our team and grab this unique opportunity!
The property - currently under the name of Lancaster Gate Hotel - is undergoing an amazing project of refurbishment and renovation with the final rebranding of our first The Cloud One Hotel to launch in London.
It is a great opportunity for who wants to learn more than reception basics and enjoy the upgrade of the hotel you wok in daily, sharing this with our guests and team with pride.
The focus of this role is on the professional care of our hotel guests – from a warm welcome at check-in to a genuine farewell at departure.
Your duties will also include the following:
- Looking after our guests, including check-in and check-out
- Reviewing and processing bookings, overbookings and options
- Invoicing, including managing payments, as well as cash transactions and cashing up
- Organisational and administrative tasks in both our front and back office (e.g. managing no-shows, answering emails)
- Gaining interdepartmental insights into new areas of activity by working in our multicultural teams
- Knowledge in Front Office PMS such as Opera Cloud or Opera is an advantage
- Must have flexibility to work combination of shifts and occasional Night Shift if required
Whether you are a hotel professional or changing careers – you will fit in here!
Because personality and hosting skills are our priority.
You will also:
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