linkedin
FRONT OF HOUSE MANAGER
Doha Golf Club
Doha, QAT
Full Time
Manager
Onsite
1 weeks ago
Customer ServiceSalesTeam LeadershipCRMMicrosoft OfficeCommunication
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanKey skills for this role
Customer ServiceSalesTeam Leadership
About the Role
Doha Golf Club seeks a Front of House Manager to lead front office operations, deliver exceptional member and guest experiences, and drive membership growth. The role combines hospitality, customer service, sales, and team leadership in a premium golf club environment.
Key Skills for This Role
Customer ServiceSalesTeam LeadershipCRMMicrosoft OfficeCommunication
Responsibilities
- Deliver outstanding first impressions for all members, guests and visitors
- Manage all front desk operations, telephone enquiries and visitor reception
- Promote all membership categories and guide prospective members through the sales journey
- Conduct club tours for prospective members and corporate clients
- Upsell club services including golf, academy programmes, restaurant offers, retail and events
- Capture and maintain accurate member, visitor and prospect information in CRM
- Lead and supervise the front office team, prepare staff schedules
- Support club events, tournaments and activations
- Train, coach and develop the Front Office team
Requirements
- Bachelor's degree or Diploma in Hospitality, Business Administration, Tourism or related field (preferred)
- 3 5 years' experience in hospitality, luxury hotels, golf clubs or premium customer service
- Previous supervisory or management experience preferred
- Experience in membership sales or CRM is highly desirable
- Fluent English (mandatory)
Full Job Posting
Position Summary
- The Front of House Manager is responsible for leading the day to day front office operations while delivering exceptional member and guest experience.
- The role combines hospitality, customer service, sales, administration and team leadership to ensure every interaction reflects the premium standard of Doha Golf Club.
- The role plays a key part in the Club’s commercial transformation by driving membership growth, promoting club facilities, increasing visitor conversion, supporting events and ensuring the front office operates as a Member Experience & Sales Centre.
Member & Guest Experience
- Deliver an outstanding first impressions for all members, guests and visitors.
- Ensure all visitors are greeted professionally and promptly.
- Manage all front desk operations, telephone enquiries and visitor reception.
- Resolve member and guest concerns efficiently and professionally.
- Maintain the highest standards of hospitality and presentation.
- Ensure service standards are consistently achieved.
Membership & Sales
- Promote all membership categories and guide prospective members through the sales journey.
- Conduct club tours for prospective members and corporate clients.
- Convert visitor enquiries into memberships whenever possible.
- Upsell club services including golf, academy programmes, restaurant offers, retail and events.
- Support membership retention initiatives and referral programmes.
- Follow up all membership leads and enquiries.
Customer Relationship Management (CRM)
- Capture and maintain accurate member, visitor and prospect information.
- Maintain an up to date CRM database.
- Support marketing campaigns through quality date capture.
- Monitor enquiry conversation and follow up.
Front Office Operations
- Lead and supervise the front office team.
- Prepare staff schedules and ensure adequate coverage.
- Maintain reception standards and procedures.
- Coordinate with Golf Operations, F&B, Events, Academy and Membership teams.
- Prepare operational reports.
Events and Commercial Supports
- Support club events, tournaments and activations.
- Promote restaurant offers, academy programmes and seasonal campaigns.
- Assist with corporate hospitality initiatives.
- Increase overall club utilization.
Leadership
- Train, coach and develop the Front Office team.
- Create a customer first culture.
- Monitor performance and drive continuous improvement.
Qualifications & Experience
- Bachelor’s degree or Diploma in Hospitality, Business Administration, Tourism or related field (preferred).
- 3 5 years’ experience in hospitality, luxury hotels, golf clubs or premium customer service.
- Previous supervisory or management experience preferred.
- Experience in membership sales or CRM is highly desirable.
Skills And Competencies
- Exceptional customer service and hospitality.
- Strong sales, negotiation and upselling skills.
- Leadership and team management.
- Excellent communication and interpersonal skills.
- Professional presentation.
- Strong administrative and reporting skills.
- Proficiency in Microsoft Office and CRM systems.
Language Requirements
- Fluent English (mandatory).
- Arabic preferred.
- Additional languages are an advantage.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Doha Golf Club
ASSISTANT TECHNICIAN
Doha, QAT
EntryFull Time
Doha Golf Club is hiring an Assistant Technician to support preventive and corrective maintenance of building facilities, equipment, and systems. The role involves assisting senior technicians with inspections, repairs,
1 weeks agoView →
Female PGA Golf Teaching Professional
Doha, QAT
MidFull Time
Doha Golf Club seeks an enthusiastic Female PGA Golf Teaching Professional to expand ladies' golf coaching programs. The role involves delivering individual and group lessons, developing ladies' and junior girls' program
1 months agoView →