Front Line Support Engineer - East Coast

1 - 2 years of experience in a customer support or similar role, with a passion for delivering exceptional service.

Strong troubleshooting skills with the ability to work under pressure and prioritize customer needs effectively.

Exceptional written and verbal communication skills, demonstrating professionalism and empathy in all interactions.

Proven ability to build strong relationships with customers, acting as a trusted advisor and advocate for their needs.

A customer-first mindset, ensuring that resolutions align with customer success and satisfaction.

Demonstrated experience in managing and resolving complex issues with a proactive and collaborative approach.

Ability to adapt quickly to changing customer needs and prioritize tasks to meet expectations.

Commitment to continuous learning and staying updated on the latest industry trends and technologies.

Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent experience.

Previous experience supporting SaaS-based solutions or working in the financial services or technology sectors.

Familiarity with databases, scripting languages (Python, JavaScript, etc.), and tools like Coralogix, Kibana, Grafana, and LogStash.

Understanding of blockchain technologies and cryptographic principles used in public blockchain networks.

Proven ability to work collaboratively in a team-oriented environment to solve customer challenges.

It is not typical for a candidate to be hired at or near the top of the pay range and each compensation decision is dependent on each individual case. A reasonable base salary range estimate for this position is $90,000 to $95,000. The base salary is one component of the total compensation package, which for some roles may include a target bonus, a very competitive equity grant, and very generous benefits.

While we believe competitive compensation is a critical aspect of you deciding to join us, we do hope you also spend time considering why our mission and culture are right for you. We are creating something transformational here, and we hope you are as excited about the future as we are.

Fireblocks' mission is to enable every business to easily and securely access digital assets and cryptocurrencies. In order to do that, we strongly believe our workforce should be as diverse as our clients, and this is why we embrace diversity and inclusion in all its forms.