Front End & Bakery Manager

Key Responsibilities

• Lead, supervise, and coordinate the Front End & Bakery teams to meet departmental goals and operational standards
• Oversee staffing, scheduling, training, and development of Admin Clerks, Juice Bar Clerks, Bakery Clerks, Cashiers, and Maintenance Staff
• Provide ongoing coaching, feedback, and support to team members, including annual performance reviews
• Coordinate daily activities, ensuring tasks are prioritized and completed efficiently
• Provide exceptional customer service by responding to customer concerns, complaints, and requests using sound judgment to achieve customer satisfaction
• Monitor checkout lines and staffing levels to minimize customer wait times and ensure efficient and timely service
• Operate cash registers and assist the cash office and other Front End departments as required
• Ensure the security and accuracy of cash systems, cash drawers, and the safe
• Provide authorized key access to cashiers for refunds, overrides, and other required transactions
• Maintain open communication with Store and Department Management regarding operational issues, customer concerns, staffing, and other pertinent information
• Manage store and department operations in the absence of Store or Department Managers
• Maintain high standards of employee morale while promoting cooperation, teamwork, accountability, and engagement
• Ensure the highest quality of products is produced and displayed by following proper receiving procedures, monitoring shelf life, maintaining temperature records, and properly rotating stock
• Ensure a high level of cleanliness and organization is maintained throughout all Front End, Cash, Juice Bar, and Bakery areas
• Ensure team members properly handle products and equipment in accordance with food safety and workplace safety guidelines
• Participate in monthly inventory counts for the Juice Bar & Bakery
• Assist with the development and implementation of special store and community events
• Act as a resource for other departments when operational issues arise and demonstrate effective problem-solving with a sense of urgency and professionalism
• Work with Department and Store Management to develop comprehensive knowledge of all store departments to better serve customer needs and support professional development
• Assist with continuous improvement initiatives focused on increasing productivity, profitability, operational efficiency, and customer service
• Perform other duties and responsibilities as directed by the Store Operations Manager

Qualifications

• Previous managerial or supervisory experience, preferably in a customer service, grocery, food service, or retail environment
• Previous experience working with Front End POS systems
• Strong customer service, communication, and interpersonal skills
• Ability to build positive relationships with customers and team members
• Strong problem-solving, decision-making, and judgment skills
• Ability to remain calm, professional, and effective in a fast-paced environment
• Strong organizational skills with the ability to multitask and prioritize competing demands
• Ability to effectively delegate tasks and manage time and resources
• Experience providing coaching, feedback, and performance support to team members
• Ability to motivate and develop employees while promoting teamwork and accountability
• Strong attention to detail and commitment to operational excellence
• Ability to analyze information, use sound judgment, and consider the impact of decisions on customers, sales, productivity, and profitability
• Understanding of inventory management, payroll, and shrink control
• Commitment to continuous improvement and willingness to embrace change
• Ability to recognize and uphold company values while promoting high standards and excellence
• Food safety knowledge and experience in a food retail environment considered an asset

Physical Requirements

• Work involves continuous interaction with customers and team members in a fast-paced environment
• Majority of time spent standing, walking, and performing active duties
• Frequent repetitive hand and arm movements, bending, reaching, and occasional heavy lifting
• Ability to lift and carry approximately 5–20 lbs regularly, with a maximum weight of 50 lbs
• May be exposed to varying temperatures, including refrigerated areas
• May be exposed to common food allergens
• Ability to stand or walk for extended periods, including up to four hours without a break

Days/Hours Requirement

• This position requires flexible availability, including days, evenings, weekends, and holidays.

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