Front Desk Supervisor
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Key skills for this role
About the Role
POSITION SUMMARY Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest.
Key Skills for This Role
Responsibilities
- Process all guest check ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key
- Set up accurate accounts for each guest according to their requirements
- Enter Marriott Rewards information
- Ensure rates match market codes, document exceptions
- Secure payment prior to issuing room key, verify/adjust billing
- Compile and review daily reports/logs/contingency lists
- Complete cashier and closing reports
- Supply guests with directions and property information
- Accommodate guest requests, contacting appropriate staff if necessary
- Process all payment types, vouchers, paid outs, and charges
- Assist management in training, evaluating, counseling, motivating and coaching employees
Requirements
- Process all guest check ins, verifying identity and payment
- Set up accurate accounts for each guest
- Compile and review daily reports/logs/contingency lists
- Assist management in training, evaluating, counseling, motivating and coaching employees
Full Job Posting
Position Summary
- Process all guest check ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key.
- Set up accurate accounts for each guest according to their requirements.
- Enter Marriott Rewards information.
- Ensure rates match market codes, document exceptions.
- Secure payment prior to issuing room key, verify/adjust billing.
- Compile and review daily reports/logs/contingency lists.
- Complete cashier and closing reports.
- Supply guests with directions and property information.
- Accommodate guest requests, contacting appropriate staff if necessary.
- Follow up to ensure requests have been met.
- Process all payment types, vouchers, paid outs, and charges.
- Balance and drop receipts.
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