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Front Desk Specialist

Community Health Centers
Leesburg, USA
Full-time
Entry
Onsite
Discovered 1 weeks ago
Care Credit
Free

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Full Job Posting

  • No weekends for the majority of our centers, 10 Paid Holidays and early Fridays
  • A great benefits package that includes healthcare coverage, paid time off, paid holidays, retirement plan, and more.
  • Competitive compensation with advancement opportunities and tuition / training reimbursement.
  • Awarded “Best and Brightest Companies to Work for in the Nation” for five consecutive years.
  • Awarded “Top 100 Workplaces for Growing Families” by Orlando Sentinel.
  • Modernized and attractive health centers, that patients love.
  • Must be able to accurately perform job duties at a Center with 5 or more scheduling templates or requires both medical and dental front desk responsibilities.
  • Participate in team meetings to communicate and address patient care and operational requirements.
  • Greet patients with a smile and introduce self.
  • Resolve patient requests, questions and complaints frequently requiring analysis of situations to determine best use of resources.
  • Provide prompt and accurate service to promote patient loyalty.
  • Excellent communication skills and problem-solving abilities.
  • Obtain accurate patient demographic information and Pharmacy of choice.
  • Copy insurance cards/driver’s license.
  • Keep patient apprised of wait times.
  • Collect applicable co-pays.
  • Verifies patient insurance coverage.
  • Accurately schedule all patient appointments.
  • Record all cancellations and No Show’s; send “No Show” letter.
  • For scheduled patients – maintain a “quick call” list for cancellations.
  • Post charges; cancellations.
  • Accept patient payments; stamp back of checks (obtain driver’s license number and signature); enter account number on credit card receipt.
  • Post payments to computer accurately and in timely manner (no later than one day after payment is received).
  • Prepare revenue for bank deposit and give to Center Manager for timely depots.
  • Prepare and balance daily Operator/Location Close Report; obtain Manager signature.
  • Answer telephones; transfers call to appropriate staff.
  • Take messages and place them in designated area.
  • Answer phone queries from other facilities, public health units, etc.
  • Manages Outlook mail and calendar daily.
  • Demonstrates practical knowledge in the use of the computer terminal.
  • Interview patients to determine employment status, insurance coverage(s) and insurance plan deductibles; sliding fee scale, and eligibility for payment plans.
  • Contact patients for payment plans (as required).
  • Enter patient data into computer, update yearly or as needed.
  • Assist patients with billing problems.
  • Assist patients with Medicaid eligibility application and/or other payer programs.
  • Respond to questions regarding patient balances, collections, and insurance.
  • Audit patient charts.
  • Discuss supplies required for downtime procedures.
  • Generates end-of-day closing reports and procedures. Balances cash, checks and credit card charges.
  • Maintain confidentiality of patient information.
  • May be required to travel to other CHC locations.
  • Perform other duties as assigned or necessary.
  • High school diploma or equivalent required.
  • 1 year of front office experience including Electronic Medical Records preferred.
  • Exceptional customer service skills.
  • Previous dental office experience preferred.
  • Experience with Care Credit financing preferred.
  • None.
  • Bi-lingual preferred.
  • Able to work flexible hours.

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