Front Desk Receptionist /insurance co ordinator
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Key skills for this role
About the Role
AdvanceMed Clinic is seeking a Front Desk Receptionist / Insurance Coordinator to provide excellent customer service, manage front desk operations, and coordinate insurance approvals and claims.
Key Skills for This Role
Responsibilities
- Greet and assist patients and visitors in a professional and friendly manner
- Manage appointment scheduling, rescheduling, and cancellations
- Register patients and maintain accurate patient records
- Answer and direct telephone calls, emails, and inquiries
- Handle patient check in and check out procedures
- Collect payments and issue receipts when required
- Verify patient insurance eligibility and benefits
- Obtain pre authorizations and approvals from insurance companies
- Submit insurance claims accurately and promptly
- Follow up on pending approvals, claims, and reimbursements
- Resolve insurance related issues and claim rejections
- Coordinate with insurance companies, patients, and healthcare providers regarding coverage and billing
Requirements
- Bachelor's degree or Diploma in Administration, Healthcare Management, or related field
- Minimum 1 3 years of experience in a receptionist or insurance coordinator role, preferably in healthcare
- Knowledge of medical insurance procedures and claim processing
- Proficiency in MS Office and clinic/hospital management software
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Fluent in English; Arabic is an advantage
Full Job Posting
Job Summary
- The Front Desk Receptionist / Insurance Coordinator is responsible for providing excellent customer service to patients, managing front desk operations, coordinating insurance approvals and claims, and ensuring accurate patient registration and billing processes.
Key Responsibilities
- Greet and assist patients and visitors in a professional and friendly manner.
- Manage appointment scheduling, rescheduling, and cancellations.
- Register patients and maintain accurate patient records.
- Answer and direct telephone calls, emails, and inquiries.
- Handle patient check in and check out procedures.
- Collect payments and issue receipts when required.
- Ensure the reception area is organized and presentable.
- Verify patient insurance eligibility and benefits.
- Obtain pre authorizations and approvals from insurance companies.
- Submit insurance claims accurately and promptly.
- Follow up on pending approvals, claims, and reimbursements.
- Resolve insurance related issues and claim rejections.
Qualifications
- Bachelor's degree or Diploma in Administration, Healthcare Management, or a related field.
- Minimum 1–3 years of experience in a receptionist or insurance coordinator role, preferably in a healthcare facility.
- Knowledge of medical insurance procedures and claim processing.
- Proficiency in MS Office and clinic/hospital management software.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Fluent in English; Arabic is an advantage.
Skills
- Customer service excellence.
- Insurance verification and claims management.
- Appointment scheduling and patient coordination.
- Attention to detail and accuracy.
- Problem solving and time management.
- Professional telephone etiquette.
Working Hours
- As per clinic operational requirements.
Location
- Clinic / Medical Center.
Pay
- AED 3,000.00 AED 5,000.00 per hour
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