Front desk receptionist - Gym

Job Summary

Front Desk and Customer Service

• Welcome and greet members and visitors in a professional and friendly manner.
• Handle reception activities, phone calls, WhatsApp enquiries, and customer requests.
• Manage member check-ins and check-outs and maintain accurate membership records.
• Explain gym facilities, services, timings, rules, and available membership packages.
• Handle customer complaints and coordinate with the relevant team for resolution.
• Maintain a clean, organized, and professional reception area.

Membership Sales

• Promote and sell gym memberships, packages, personal training, and other available services.
• Respond to membership enquiries through calls, WhatsApp, social media, and walk-ins.
• Conduct gym and facility tours for prospective members.
• Understand customer requirements and recommend suitable membership packages.
• Follow up with leads and prospective customers to convert enquiries into memberships.
• Achieve monthly membership sales and revenue targets.
• Maintain records of leads, follow-ups, conversions, renewals, and cancellations.
• Support membership renewals and encourage existing members to continue their memberships.
• Inform customers about ongoing promotions, offers, and special packages.

Requirements

• Previous experience in gym, fitness, hospitality, retail, front office, or membership sales is preferred.
• Strong communication and interpersonal skills are required.
• Good sales and negotiation skills and comfort working with sales targets are required.
• Basic computer skills and the ability to maintain customer records are required.
• Good English communication skills are required; additional languages are advantageous.
• Ability to work flexible shifts, including weekends and holidays, is required.

Pay

• Pay is AED 5,000 to AED 6,000 per month.

Work Location

• The work location is in person.