indeed
Front Desk Receptionist
Fitforcegym
Dubai, UAE
Full Time
Entry
Onsite
AED 2,000/month / month
1 months ago
Customer ServiceCommunicationSocial Media ManagementMicrosoft OfficeData EntryTime Management
Free
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Customer ServiceCommunicationSocial Media Management
About the Role
FitForce Gym is seeking a friendly Front Desk Receptionist to manage front desk operations, member follow-ups, social media engagement, and maintain customer records. Requires customer service experience and proficiency in Microsoft Office and social media.
Key Skills for This Role
Customer ServiceCommunicationSocial Media ManagementMicrosoft OfficeData EntryTime Management
Responsibilities
- Welcome members and visitors in a professional and friendly manner
- Handle inquiries regarding gym memberships, services, and promotions
- Answer phone calls, WhatsApp messages, and emails promptly
- Assist with membership registrations and renewals
- Follow up with prospective members and existing clients regarding memberships, renewals, and promotions
- Maintain regular communication with members to enhance satisfaction and retention
- Handle customer feedback and escalate concerns when necessary
- Assist in managing the gym's social media platforms
- Respond to messages, comments, and customer inquiries on social media
- Upload and share approved content, promotions, and announcements
- Record and maintain daily customer and visitor details accurately
- Update membership records and attendance data
Requirements
- High school diploma or equivalent
- Previous experience in customer service, reception, or gym administration preferred
- Good communication skills in English (Arabic is an advantage)
- Proficiency in Microsoft Office and social media platforms
- Strong organizational and multitasking abilities
- Ability to work flexible morning and evening shifts
Full Job Posting
Job Summary
- FitForce Gym is seeking a friendly, energetic, and customer focused Front Desk Receptionist to be the first point of contact for members and visitors
Working Hours
- 10 hour shifts
- Rotational Morning and Evening Shifts
- Weekly off as per company policy
Key Responsibilities
- Welcome members and visitors in a professional and friendly manner
- Handle inquiries regarding gym memberships, services, and promotions
- Answer phone calls, WhatsApp messages, and emails promptly
- Assist with membership registrations and renewals
- Follow up with prospective members and existing clients regarding memberships, renewals, and promotions
- Maintain regular communication with members to enhance customer satisfaction and retention
- Handle customer feedback and escalate concerns when necessary
- Assist in managing the gym's social media platforms
- Respond to messages, comments, and customer inquiries on social media
- Upload and share approved content, promotions, and announcements
- Record and maintain daily customer and visitor details accurately
- Update membership records and attendance data
Requirements
- High school diploma or equivalent; additional qualifications are an advantage
- Previous experience in customer service, reception, or gym administration is preferred
- Good communication skills in English (Arabic is an advantage)
- Proficiency in Microsoft Office and social media platforms
- Strong organizational and multitasking abilities
- Professional appearance and positive attitude
- Ability to work flexible morning and evening shifts
Skills
- Customer Service Excellence
- Communication & Interpersonal Skills
- Social Media Handling
- Administrative & Data Entry Skills
- Time Management
- Sales & Follow Up Skills
Benefits
- Competitive salary
- Performance incentives (if applicable)
- Professional growth opportunities
- Gym membership benefits
Pay
- AED 2,000.00 AED 3,000.00 per month
Work Location
- In person
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