Front Desk Receptionist
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Key skills for this role
About the Role
Dana Al Yawazi Women Beauty Center seeks a female Front Desk Receptionist for its Baniyas location. The role involves managing front desk operations, appointments, client communication, and staff coordination.
Key Skills for This Role
Responsibilities
- Welcome clients professionally and ensure an exceptional customer experience
- Manage appointments, bookings, cancellations, and schedule changes using the salon management system
- Answer incoming calls, WhatsApp messages, and social media inquiries promptly and professionally
- Follow up with clients regarding appointments, promotions, and customer feedback
- Handle client concerns and complaints and escalate matters to management when required
- Process payments accurately and issue invoices and receipts
- Serve as the communication link between the salon owner, management, and staff
- Ensure management instructions, policies, and operational decisions are communicated and implemented effectively
- Coordinate staff schedules and shift arrangements as directed by management
- Monitor employee attendance, punctuality, absenteeism, sick leave, and annual leave records
- Maintain accurate staff records and attendance reports
- Monitor staff performance and report observations to management
Requirements
- Previous experience in a beauty salon, spa, hospitality, or customer service environment
- Strong organizational and multitasking skills
- Excellent communication and interpersonal abilities
- Experience using salon booking systems, POS systems, WhatsApp Business, and social media platforms
- Ability to handle confidential information professionally
- Strong problem solving skills
- Proficiency in English; Arabic is an advantage
Full Job Posting
Role Overview
- The Front Desk Executive is responsible for managing front desk operations and supporting the daily administration of the salon.
- This role acts as the primary communication link between the salon owner, management, and staff, ensuring that management decisions are effectively implemented and followed.
- The Front Desk Executive is responsible for maintaining high standards of customer service, staff coordination, salon organization, and operational efficiency while ensuring all activities align with management directives.
- The position does not hold independent decision making authority and must obtain approval from the Salon Manager before implementing any operational, financial, or personnel related decisions.
Key Responsibilities
- Client Experience & Front Desk Operations: Welcome clients professionally and ensure an exceptional customer experience. Manage appointments, bookings, cancellations, and schedule changes using the salon management system. Answer incoming calls, WhatsApp messages, and social media inquiries promptly
- Staff Coordination & Communication: Serve as the communication link between the salon owner, management, and staff. Ensure management instructions, policies, and operational decisions are communicated and implemented effectively. Coordinate staff schedules and shift arrangements as directed by manag
- Salon Operations & Compliance: Ensure salon cleanliness, organization, and readiness throughout operating hours. Coordinate with team members to ensure cleaning schedules are followed consistently. Support inventory monitoring, stock counts, and reporting of low stock items. Coordinate with supplier
Requirements
- Previous experience in a beauty salon, spa, hospitality, or customer service environment.
- Strong organizational and multitasking skills.
- Excellent communication and interpersonal abilities.
- Experience using salon booking systems, POS systems, WhatsApp Business, and social media platforms.
- Ability to handle confidential information professionally.
- Strong problem solving skills.
- Proficiency in English; Arabic is an advantage.
Key Competencies
- Customer service excellence
- Team coordination
- Communication skills
- Attention to detail
- Time management
- Administrative organization
- Conflict resolution
- Inventory coordination
- Operational follow up
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