indeed
Front Desk Officer
Melodica Music Academy
Abu Dhabi, UAE
Full-time
Onsite
Discovered 4 days ago
Customer serviceSales and enrolment conversionCustomer follow-upLesson scheduling and bookingsComputer systemsSpoken and written English
Free
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Customer serviceSales and enrolment conversionCustomer follow-up
Role Overview
Melodica is hiring Front Desk Officers for its growing network of music and dance academies across the UAE.
The role supports students, parents, teachers, customers, and day-to-day branch operations.
Key Skills for This Role
Customer serviceSales and enrolment conversionCustomer follow-upLesson scheduling and bookingsComputer systemsSpoken and written English
Full Job Posting
Role Overview
Melodica is hiring Front Desk Officers for its growing network of music and dance academies across the UAE.
The role supports students, parents, teachers, customers, and day-to-day branch operations.
What You'll Be Doing
- Welcome students, parents, and visitors and create a positive first impression.
- Explain music and dance programmes and convert customer enquiries into enrolments.
- Manage lesson bookings, schedules, attendance, and customer requests.
- Build relationships with students and parents and support renewals and engagement.
- Handle customer questions and concerns professionally and find prompt solutions.
- Work with teachers and branch colleagues to ensure smooth daily operations.
- Maintain accurate system information and follow up with customers when required.
- Contribute to branch sales, service, and customer experience targets.
Who We're Looking For
- Friendly, confident, and comfortable speaking with customers.
- Helpful and focused on providing excellent service.
- Comfortable with sales, follow-up, and working toward targets.
- Organized and able to manage several priorities at once.
- Confident using computers and learning new systems.
- Strong communicator with good spoken and written English.
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