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Front Desk Member Associate
Abu Dhabi Fitness
Abu Dhabi, UAE
Full-time
Entry
Onsite
Discovered 3 weeks ago
customer servicemembership managementmembership system operationpayment and billing administrationappointment schedulingcomplaint resolution
Free
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Role Overview
The Front Desk Associate is the first point of contact for members and visitors.
The role involves handling member inquiries, managing front desk operations, and maintaining a welcoming environment.
Key Skills for This Role
customer servicemembership managementmembership system operationpayment and billing administrationappointment schedulingcomplaint resolution
Full Job Posting
About the organization
The fitness organization supports members in achieving their fitness goals in a supportive and dynamic environment.
Role overview
The Front Desk Associate is the first point of contact for members and visitors.
The role involves handling member inquiries, managing front desk operations, and maintaining a welcoming environment.
Candidate profile
- The ideal candidate is motivated, friendly, organized, and committed to delivering excellent customer service.
- The role is based in Abu Dhabi.
Key responsibilities
- Welcome members and guests and check them in using the membership system.
- Process memberships, renewals, cancellations, payments, and billing inquiries.
- Answer calls, emails, and in-person questions about services, schedules, and membership options.
- Manage class schedules, appointments, and personal training sessions.
- Maintain a tidy front desk and up-to-date promotional materials.
- Resolve member complaints and concerns professionally.
- Complete filing, data entry, and inventory management tasks.
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