Front Desk Manager

Position Details

Front Desk and Guest Operations

• Process guest check-ins, verify identity and payment, assign rooms, and activate or issue room keys.
• Set up guest accounts, enter Marriott Rewards information, verify rates, and document exceptions.
• Secure payment, adjust billing, compile daily reports and logs, and complete cashier and closing reports.
• Provide directions and property information, accommodate guest requests, and follow up on service needs.
• Process payment types, vouchers, paid-outs, and charges; balance receipts and secure the bank.
• Obtain manual authorizations and follow accounting procedures.
• Notify Loss Prevention or Security of guest reports of theft.

Team and Service Standards

• Assist management with training, evaluating, counseling, motivating, and coaching employees.
• Serve as a role model and first point of contact for fair treatment and open-door policy matters.
• Build positive working relationships and support the team in reaching common goals.
• Welcome guests, anticipate service needs, assist individuals with disabilities, and respond with appreciation.
• Use clear professional language, answer telephones appropriately, and prepare accurate written documents.
• Follow quality, safety, confidentiality, policy, and company asset-protection standards.
• Enter and locate information using computers and POS systems and perform other reasonable duties as requested.

Preferred Qualifications

• High school diploma or G.E.D. equivalent.
• At least 1 year of related work experience.
• At least 1 year of supervisory experience.
• No license or certification is required.
• Complete required safety training and certifications.
• Stand, sit, or walk for extended periods and move objects weighing up to 10 pounds without assistance.

Employer Information