Front Desk/Host

Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return.

Prepares for the shift by ensuring area is stocked with supplies: menus, silverware, Power cards, gift cards etc.

Reviews the cleanliness and organization of the Front Desk and Host station.

Ensures all menus are stocked and properly cleaned and maintained.

Checks for restocking of necessary supplies.

Brings all areas up to standard.

Discusses problem areas with Manager

Conducts merchandise inventory during and after shift, if applicable.

Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.

Notifies Manager of any Guest that is perceived to be unhappy.

Assists other Team Members as needed or as business dictates

Drives table turn timing by scouting open tables, bussing and cleaning tables as necessary.

Rotates seating appropriately following guidelines to ensure fairness and balance in the dining areas.

Manages flow from the front doors, efficiently helping Guests with needs and directing as needed.

Manages wait times and communicates information as needed to Guests, Team Members, and Managers.

Delivers silverware as Guests are seated.

Makes timely and accurate calculations of bill transactions.

Greets and assists Guests efficiently and with a smile while processing transactions.

Is responsible for the reconciliation of any monies from their banks.

Completes “To Go” order transactions for Guests and ensures accuracy.

Sells merchandise from the Front Desk, if applicable.

Must be friendly and able to smile frequently.

Restaurant, retail, or cashier experience preferred, but not required.

Employee needs to be able to communicate effectively with multiple Guests while generating enthusiasm for D&B.

Is dressed in accordance with dress guidelines, looking neat, clean, and professional at all times.

Must demonstrate ability to read and communicate in English.

Must be able to articulate clear greetings, requests for assistance, and farewells to Guests.

Must be skilled at calmly responding to dis‐satisfied Guests and calling issues to Manager's attention.

Must be at least 16 years of age.