Front Desk Executive
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Key skills for this role
About the Role
Manage spa operations, ensure customer service excellence, lead team collaboration, and drive business development while maintaining brand standards and achieving targets.
Key Skills for This Role
Responsibilities
- Manage overall operations of the spa
- Manage and carry out procedures, have current knowledge of treatment
- Ensure client experience is proficient including bookings, payments, and consultation cards
- Hire and train employees
- Oversee marketing and customer relationship management initiatives
- Fill any non specialized roles when employees are absent
- Manage spa team members and beauty therapists to ensure high motivation and quality service
- Create a weekly staff schedule
- Drive team to meet and exceed agreed revenue targets
- Manage customer feedback effectively
- Maintain awareness of department security related to cash, stock and equipment
Requirements
- Experience in managing spa operations and carrying out procedures
- Knowledge of treatments and ability to ensure client experience proficiency
- Ability to hire and train employees
- Experience in marketing and customer relationship management
- Ability to manage team and meet revenue targets
Full Job Posting
Responsibilities
- Manage overall operations of the spa.
- Manage and carry out procedures, have current knowledge of treatment.
- Ensure client experience is proficient including bookings, payments, and consultation cards.
- Hire and train employees.
- Oversee marketing and customer relationship management initiatives.
- Fill any non specialized roles when employees are absent.
- Managing spa team members and beauty therapists to ensure high motivation, provision of high quality service and ongoing development.
- Create a weekly staff schedule.
- Drive team to meet and exceed agreed revenue targets through a creative approach to delivering alternative programmers to core fitness based schemes.
- Meeting department annual budget and be accountable for maintaining and operating within financial targets as well as net movement.
- Manage customer feedback effectively to ensure continuous service and program improvement.
- Ensure customers and guests receive friendly and consistent personalised service from all team members.
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