Front Desk Coordinator

As a key ambassador for Fengate, the Front Desk Coordinator plays a critical role in delivering a consistent, professional, and welcoming experience for employees, visitors, and external partners. This role is far more than traditional reception—it is a trusted, front‑line position supporting daily office operations, business continuity, security awareness, and employee experience.

The successful candidate will demonstrate professionalism, strong judgment, discretion, and ownership, operating confidently in a dynamic, fast‑paced environment. They will possess a best in-class customer service attitude and exhibit a high sense of ownership in their work. They will serve as a central point of coordination across Internal Operations, IT, HR, Finance, Property Management, and external vendors, contributing to both day‑to‑day execution and continuous improvement of office operations.

Serve as the first point of contact for all visitors and employees, delivering a polished, professional, and welcoming front‑of‑house experience.

Manage incoming calls and inquiries, directing them appropriately and responding with sound judgment and discretion.

Maintain a presentable, organized reception and common areas reflective of Fengate’s brand and culture.

Coordinate logistics for internal and external meetings, including boardroom scheduling, setup, breakdown, catering, and technology readiness.

Oversee daily office operations, including supply management, kitchen and snack programs, mail and courier services, and workspace readiness.

Liaise with Property Management and third‑party vendors to coordinate repairs, maintenance, cleaning, and building services.

Support office reconfigurations, renovations, furniture moves, IT installations, and offsite storage coordination, including inventory tracking and clean‑up initiatives, by coordinating access, logistics, and on‑site execution.

Maintain awareness of office security protocols and support business continuity and emergency response procedures, escalating issues promptly and appropriately.

Maintain and update front desk procedures, Standard Operating Procedures (SOPs), vendor lists, and operational documentation; identify and implement opportunities to improve efficiency, consistency, and employee experience.

Support coverage planning and continuity, including coordination of backup coverage when required.

Process operational invoices and track expenses in alignment with budgets and Internal Operations controls.

Act as custodian for corporate assets where applicable (e.g., access cards, keys, equipment, credit card distribution).

Provide cross‑office support as needed, collaborating with Front Desk and Office Coordinators to ensure consistency across locations.

Support HR and IT with onboarding and offboarding processes to ensure a seamless employee experience.

Support the planning and execution of in‑office events and firm initiatives.

Act as a key in‑office support partner to business units, executives, and executive assistants.