Front Desk Auxiliary

Accurately collect and deposit funds from patients, including processing of credit card payments and handling cash (and checks if applicable)

Efficiently use Dentrix software program in daily operations, including scheduling appointments, providing patients with accurate walkout statements, setting up, filing, and updating complete and accurate patient records; also provide patients with information as needed to file with their insurance carrier

Prepare documentation as needed for refunds to be processed for patients; contact patients regarding returns for chrome partials and other matters such as outstanding account balances

Inventory and order office supplies and forms as instructed

Mail accurate and timely reports, invoices and correspondence to the accounting and management service providers

Answer incoming telephone calls and provide information to patients in a courteous and professional manner; enter all information on the Patient Inquiry Log and follow up as needed to encourage potential patients to visit the office

Consistently provide the Practice Owner/Managing Dentist and the assigned Manager Practice Excellence with a copy of the log weekly

Tally time sheets in an accurate and timely manner for the dentist; collect completed timesheets for all staff members for the dentist approval and signature and fax to Affordable Care Payroll Department

Maintain a clean and neat reception area and waiting room; ensure patient restrooms are kept clean and stocked; dust the furniture as needed

May perform chair-side assisting as needed

Perform miscellaneous job-related duties as assigned

Minimal travel may be required for training and/or continuing education purposes

Other duties as assigned