Front Desk Agent

First impressions are everything! As a Front Desk Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

Starting Rate of Pay: $21.30 per hour. Immediate start.

We recognize tenure through our compensation - hourly rates increase after 6 months and then yearly to three years. At three years the pay rate for this role would be $25.90 per hour.

Greet, check-in, respond to requests and settle accounts while providing exceptional service

Maintain accurate records of daily transactions, including cash handling - currency exchange and balancing a float

Serve as a sales agent promoting and up-selling hotel services

Take initiative to add a personalized experience

Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling

Ability to work well under pressure in a fast paced environment

Ability to work cohesively with fellow colleagues as part of a team

Prior experience working with Opera or a related system

Previous front desk experience is required, previous customer service experience is an asset

Service focused personality is essential