Front Desk Agent/Guest Service Agent
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Key skills for this role
About the Role
POSITION SUMMARY Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adju.
Key Skills for This Role
Responsibilities
- Organize, confirm, process, and conduct all guest check ins/check outs, room reservations, requests, changes, and cancellations
- Secure payment; verify and adjust billing
- Activate and file room keys
- Process all guest requests and relay messages
- Identify and explain room features to guests; supply guests with directions and information regarding property amenities and local areas of interest
- Complete designated cashier and closing reports in the computer system
- Process all payment types, adjustment vouchers, paid outs, correction vouchers, and miscellaneous charges
Requirements
- Ability to stand, sit, or walk for an extended period of time
- Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
- Professional appearance and communication skills
Full Job Posting
Position Summary
- Organize, confirm, process, and conduct all guest check ins/check outs, room reservations, requests, changes, and cancellations.
- Secure payment; verify and adjust billing.
- Activate and file room keys.
- Process all guest requests and relay messages.
- Print contingency lists to have a record of all guests in case of emergency.
- Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest.
- Follow up on any outstanding requests or problems from the previous day and are resolved.
- Run and review daily reports/logs.
- Complete designated cashier and closing reports in the computer system.
- Accept and record wake up call requests and deliver to appropriate department.
- Count bank at beginning and end of shift; secure bank.
- Process all payment types, adjustment vouchers, paid outs, correction vouchers, and miscellaneous charges; provide change.
Requirements
- Notify Loss Prevention/Security of any guest reports of theft.
- Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
- Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation.
- Speak with others using clear and professional language; answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others; support team to reach common goals.
- Comply with quality assurance expectations and standards.
- Stand, sit, or walk for an extended period of time.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Perform other reasonable job duties as requested by Supervisors.
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