Front Desk Agent/Guest Service Agent (Arabic Speaker)
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Key skills for this role
About the Role
Marriott International's EDITION Hotels in Dubai seeks a Front Desk Agent/Guest Service Agent (Arabic speaker) to handle guest check-ins/outs, reservations, and requests. No prior experience required; high school diploma needed.
Key Skills for This Role
Responsibilities
- Organize, confirm, process, and conduct all guest check ins/check outs, room reservations, requests, changes, and cancellations
- Secure payment; verify and adjust billing
- Activate and file room keys
- Process all guest requests and relay messages
- Print contingency lists to have a record of all guests in case of emergency
- Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest
- Follow up on any outstanding requests or problems from the previous day and ensure they are resolved
- Run and review daily reports/logs
- Complete designated cashier and closing reports in the computer system
- Accept and record wake up call requests and deliver to appropriate department
- Count bank at beginning and end of shift; secure bank
- Process all payment types, adjustment vouchers, paid outs, correction vouchers, and miscellaneous charges; provide change
Requirements
- High school diploma or G.E.D. equivalent
- No related work experience required
- Arabic speaker
Full Job Posting
POSITION SUMMARY
- Organize, confirm, process, and conduct all guest check ins/check outs, room reservations, requests, changes, and cancellations.
- Secure payment; verify and adjust billing.
- Activate and file room keys.
- Process all guest requests and relay messages.
- Print contingency lists to have a record of all guests in case of emergency.
- Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest.
- Follow up on any outstanding requests or problems from the previous day and ensure they are resolved.
- Run and review daily reports/logs.
- Complete designated cashier and closing reports in the computer system.
- Accept and record wake up call requests and deliver to appropriate department.
- Count bank at beginning and end of shift; secure bank.
- Process all payment types, adjustment vouchers, paid outs, correction vouchers, and miscellaneous charges; provide change.
PREFERRED QUALIFICATIONS
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: No related work experience.
- Supervisory Experience: No supervisory experience.
- License or Certification: None
About EDITION Hotels
- EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world class luxury hotel, and the global reach of Marriott International.
- EDITION delivers the best of both worlds in a delicate balancing act – polish with personality, perfectionism with individualism, and comfort with charisma and charm.
- The brand targets sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence.
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