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Front Desk Agent
AccorHotel
Dubai, UAE
Full-time
Entry
Onsite
Discovered 3 weeks ago
Front desk operationsGuest servicesReception desk managementEnglishCustomer serviceCash handling
Free
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Front desk operationsGuest servicesReception desk management
Role Overview
Welcome arriving guests, settle hotel accounts at the reception desk, and provide assistance throughout their stay.
Support guest safety, wellbeing, and a warm, personal hotel experience.
Key Skills for This Role
Front desk operationsGuest servicesReception desk managementEnglishCustomer serviceCash handling
Full Job Posting
Role Overview
Welcome arriving guests, settle hotel accounts at the reception desk, and provide assistance throughout their stay.
Support guest safety, wellbeing, and a warm, personal hotel experience.
Essential Responsibilities
- Demonstrate the hotel's brand service standards in all interactions.
- Provide warm welcomes and farewells according to brand standards.
- Remain observant and respond to guests approaching the reception desk.
- Represent the hotel by providing an excellent first impression.
- Maintain a continuous presence at the reception desk during shifts.
- Greet guests courteously and use their names whenever possible.
- Follow hotel telephone etiquette standards.
- Follow occupational health and safety regulations and the hotel's Code of Ethics.
- Increase room rates and RevPAR through room-brand upselling.
Qualifications and Skills
- Possess outstanding guest-service skills, professional presentation, and sophisticated communication skills.
- Be proficient in spoken and written English.
- A second language is an asset.
- Remain calm while handling multiple tasks in an intense, changing environment.
- Be flexible regarding working hours.
- Have at least two years of customer-service experience.
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