Front Desk Agent
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Key skills for this role
About the Role
Millennium Plaza Doha is seeking a Front Desk Agent to provide a warm welcome to guests, handle check-in/check-out, and respond to inquiries. The role requires excellent customer service skills and knowledge of hotel facilities.
Key Skills for This Role
Responsibilities
- Deliver efficient, courteous, and prompt service to ensure a high level of customer satisfaction from the moment guests arrive until their departure
- Personally greet guests by name if known, escorting them to their rooms to create a sense of anticipation and welcome
- Conduct in room and hotel familiarization, assisting guests with inquiries or requests related to hotel activities
- Stay informed about hotel information and local services, including operating hours, promotions, events, attractions, and other relevant details
- Maintain awareness of daily rate levels and occupancy levels for accurate decision making
- Adhere to Front Desk cashiering standards, ensuring precise handling of all incidental charges using computerized Front Office systems
- Process accounts seamlessly from check in to check out, ensuring the accurate posting of all incidental charges
- Safeguard guest privacy by refraining from disclosing any guest details
- Demonstrate a thorough understanding of the hotel's policies, procedures, and service standards
- Uphold environmental, health, and safety standards in alignment with organizational policies
Requirements
- Ability to deliver efficient, courteous, and prompt service
- Knowledge of hotel facilities and local services
- Proficiency in computerized Front Office systems
- Understanding of hotel policies, procedures, and service standards
- Ability to maintain guest privacy
Full Job Posting
Job Overview
- As a Front Desk Agent at Millennium Plaza Doha, you are responsible for providing a warm and welcoming experience to guests during their stay.
- Your primary focus is to efficiently handle check in and check out processes, respond to guest inquiries, and ensure a smooth and positive experience throughout their visit.
- Additionally, you will maintain accurate guest records, handle reservations, and collaborate with other departments to meet guest needs and expectations.
Key Job Responsibilities
- Deliver efficient, courteous, and prompt service to ensure a high level of customer satisfaction from the moment guests arrive until their departure.
- Personally greet guests by name if known, escorting them to their rooms to create a sense of anticipation and welcome.
- Conduct in room and hotel familiarization, assisting guests with inquiries or requests related to hotel activities.
- Stay informed about hotel information and local services, including operating hours, promotions, events, attractions, and other relevant details to effectively respond to guest queries.
- Maintain awareness of daily rate levels and occupancy levels for accurate decision making.
- Adhere to Front Desk cashiering standards, ensuring precise handling of all incidental charges using computerized Front Office systems.
- Process accounts seamlessly from check in to check out, ensuring the accurate posting of all incidental charges.
- Safeguard guest privacy by refraining from disclosing any guest details.
- Demonstrate a thorough understanding of the hotel's policies, procedures, and service standards, possessing comprehensive knowledge of hotel facilities and current events.
- Uphold environmental, health, and safety standards in alignment with organizational policies.
- Adhere to the company’s environmental, health, and safety procedures and policies.
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Millennium Plaza Doha is hiring a Front Desk Agent to provide warm and welcoming experiences to guests. Responsibilities include check-in/check-out, guest inquiries, reservations, and collaboration with other departments
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Doha, QAT
Millennium Plaza Doha is looking for a Front Desk Agent to provide warm and welcoming service to guests. Responsibilities include check-in/check-out, guest inquiries, reservations, and collaboration with other department