Front Desk Agent

About the hotel

Role overview

Day-to-day responsibilities

• Provide prompt, courteous, and efficient service to guests from arrival through departure.
• Greet guests personally by name when known and escort them to their rooms.
• Conduct in-room and hotel familiarization and assist with hotel activity enquiries and requests.
• Maintain current knowledge of hotel information, local services, operating hours, promotions, events, and attractions.
• Maintain awareness of daily rates and hotel occupancy levels.
• Administer front desk cashiering accurately and follow established systems, policies, and procedures.
• Process guest accounts from check-in through check-out and accurately post incidental charges using computerized front office systems.
• Protect guest privacy by ensuring guest details are not disclosed.
• Maintain full knowledge of hotel policies, procedures, service standards, facilities, and events.
• Operate safely and in an environmentally responsible manner to protect guests, employees, and the environment.
• Comply with hotel environmental, health, and safety policies and procedures.

Experience and competencies

• Similar experience in a luxury hotel.
• A business-related degree or equivalent.
• Experience in effective learning and development methods.
• Ability to work in a fast-paced and diverse work environment.
• Strong interpersonal skills and excellent written and spoken English.
• Additional language skills are advantageous.
• Strong organizational skills.
• A results-oriented, self-motivated approach and positive attitude.

Offer

• The employer states that the role includes a competitive salary and benefits.