Front Desk Agent
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Key skills for this role
Role Overview
Reports to the Front Office Manager.
Provides professional, friendly, and engaging service to hotel guests.
Key Skills for This Role
Full Job Posting
Role Overview
Reports to the Front Office Manager.
Provides professional, friendly, and engaging service to hotel guests.
Responsibilities
- Process guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys.
- Process guest check-outs, including resolving late and disputed charges while following service standards.
- Handle cash, checks, debit, credit, and room-charge payments.
- Maintain daily transaction records, perform currency exchange, and balance the cash float.
- Coordinate room assignments with Housekeeping and Reservations.
- Respond promptly and effectively to guest requests, questions, and concerns.
- Perform additional tasks assigned by management.
Service Standards
- Promote a professional team environment.
- Follow department policies, procedures, and service standards.
- Uphold high standards of internal and external customer service.
Requirements
- Provide professional, friendly, and engaging guest service.
- Handle guest requests, questions, and concerns promptly and effectively.
- Follow department policies, procedures, and service standards.
- Maintain accurate transaction and cash-handling records.
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