Front Desk Agent

About the hotel

Role overview

Day-to-day responsibilities

• Provide prompt, courteous, and efficient service from guest arrival through departure.
• Greet guests by name when known and escort them to their rooms.
• Conduct room and hotel familiarization and assist with hotel activity inquiries and requests.
• Maintain knowledge of hotel information, local services, promotions, events, and attractions.
• Monitor daily rate levels and hotel occupancy.
• Administer front desk cashiering standards and follow hotel systems, policies, and procedures.
• Process guest accounts from check-in to check-out and post incidental charges accurately.
• Protect guest privacy and maintain knowledge of hotel facilities and service standards.
• Work safely and comply with environmental, health, and safety policies.

Preferred qualifications

• Similar experience in a luxury hotel is preferred.
• A business-related degree or equivalent is preferred.
• Experience in effective learning and development methods is preferred.
• Ability to work in a fast-paced and diverse environment.
• Strong interpersonal skills and excellent written and spoken English.
• Additional language is an advantage.
• Strong organizational skills and a result-oriented, self-motivated attitude.

What the employer offers

• The employer states that competitive salary and benefits are offered.