Front Desk Agent at General Hotels Corporation — Florida, USA | Base Career

Full Job Posting

Welcome guests with a friendly and professional attitude
Complete guest check-ins and check-outs efficiently and accurately
Answer phone calls, emails, and guest inquiries promptly
Assist guests with reservations, room requests, and special accommodations
Process guest payments and maintain accurate billing records
Handle guest concerns professionally and work toward positive resolutions
Maintain accurate guest information and room assignments
Provide information regarding hotel amenities, services, and local attractions
Collaborate with Housekeeping, Maintenance, and other departments to ensure guest satisfaction
Maintain a clean, organized, and guest-ready front desk environment
Follow company policies, brand standards, and operational procedures
Support overall hotel operations as needed
Previous customer service experience required
Previous hotel or hospitality experience preferred, but not required
Strong communication and interpersonal skills
Professional appearance and positive attitude
Ability to multitask in a fast-paced environment
Strong organizational and problem-solving abilities
Basic computer proficiency and phone skills
Strong attention to detail and accuracy
Ability to work flexible schedules, including weekends and holidays
Reliable attendance and strong work ethic
Medical, Dental, and Vision Insurance Options

Front Desk Agent