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Freelance- SOP Consultant
Sharjah Entrepreneurship Center (Sheraa)
Sharjah, UAE
Freelance
Mid
Hybrid
2 weeks ago
SOP DevelopmentProcess MappingBusiness AnalysisStakeholder ManagementProcess ImprovementDocumentation
Free
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SOP DevelopmentProcess MappingBusiness Analysis
About the Role
Sheraa seeks a Freelance SOP Process Documentation Consultant for a 3-month engagement to develop Standard Operating Procedures across multiple functions. The consultant will assess processes, create SOPs, and deliver a consolidated manual.
Key Skills for This Role
SOP DevelopmentProcess MappingBusiness AnalysisStakeholder ManagementProcess ImprovementDocumentation
Responsibilities
- Conduct interviews and workshops with stakeholders to understand existing processes and workflows
- Review current policies, templates, process documents, and operational practices
- Identify process gaps, inefficiencies, risks, and opportunities for improvement
- Develop and document Standard Operating Procedures (SOPs) across various departments
- Ensure SOPs align with organizational policies, compliance requirements, and best practices
- Create process maps, flowcharts, and supporting visuals to simplify complex workflows
- Present draft SOPs to department stakeholders and management for review
- Incorporate feedback and revisions to ensure accuracy and practicality
- Deliver final SOPs in approved formats (Word/PDF)
- Design and implement a standardized SOP template for organization wide use
- Compile a consolidated SOP manual covering all agreed functions
- Provide a summary report with recommendations to support implementation and adoption
Requirements
- Bachelor's degree in Business Administration, Operations Management, Industrial Engineering, Management Consulting, or related field
- Minimum 4 years of experience in consulting, operations, process improvement, service design, or business transformation
- Proven experience in SOP development, process mapping, and workflow optimization
- Strong analytical, stakeholder management, and documentation skills
- Experience working across multiple functions and facilitating workshops/interviews
- Ability to translate complex processes into clear, concise, and practical documentation
- Candidate must be on their own visa and be able to provide NOC
Full Job Posting
About the Role
- Sheraa is seeking a highly organized and detail oriented Freelance SOP Process Documentation Consultant to support a strategic SOP documentation project across multiple functions. The consultant will work closely with stakeholders to assess current processes, identify improvement opportunities, and
Key Responsibilities
- Conduct interviews and workshops with relevant stakeholders to understand existing processes and workflows
- Review current policies, templates, process documents, and operational practices
- Identify process gaps, inefficiencies, risks, and opportunities for improvement
- Develop and document Standard Operating Procedures (SOPs) across various departments, including Finance & Operations, HR, Programs, Partnerships, Marketing, and other functions
- Ensure SOPs align with organizational policies, compliance requirements, and best practices
- Create process maps, flowcharts, and supporting visuals to simplify complex workflows
- Present draft SOPs to department stakeholders and management for review
- Incorporate feedback and revisions to ensure accuracy and practicality
- Deliver final SOPs in approved formats (Word/PDF)
- Design and implement a standardized SOP template for organization wide use
- Compile a consolidated SOP manual covering all agreed functions
- Provide a summary report with recommendations to support implementation and adoption
Qualifications & Experience
- Bachelor's degree in Business Administration, Operations Management, Industrial Engineering, Management Consulting, or a related field
- Minimum 4 years of experience in consulting, operations, process improvement, service design, or business transformation
- Proven experience in SOP development, process mapping, and workflow optimization
- Strong analytical, stakeholder management, and documentation skills
- Experience working across multiple functions and facilitating workshops/interviews
- Ability to translate complex processes into clear, concise, and practical documentation
Skills & Competencies
- Process Mapping & Workflow Design
- SOP Development & Documentation
- Business Analysis
- Stakeholder Engagement
- Project Coordination
- Microsoft Office Suite
- Strong Written and Verbal English Communication
- Attention to Detail and Organizational Skills
Deliverables
- Standardized SOP Template
- Draft SOPs for department review
- Final SOP Manual covering agreed business functions
- Summary Report with Recommendations and Implementation Guidance
Working Arrangement
- 3 month freelance engagement
- Four days per week in office
- Full working day commitment as required by the project
Note
- Candidate must be on their own visa and be able to provide NOC.
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