Freelance Event Operations Manager

Performing H&S checks on our bars and food traders to ensure they are meeting KERB standards

Overseeing load ins/outs of the traders and bars, being physically present to support

Managing the onsite bars, stock control and people management

Working with the Health and Safety team to ensure all required health and safety practices are being followed

Regularly lift and move objects of 10kg or more and make use of mechanical aids or team lifting when necessary.

Allocating team members to job roles and responsibilities, line managing the team and being first port of call for queries, completing timesheets and submitting to head office

Managing a diverse group of clients/venue/partnership stakeholders whilst supporting the teams to deliver a smooth operation as well as exceptional hospitality and being the conduit between the venues and KERB

Customer engagement – being the voice and face of KERB on the ground

Focusing on the guest experience and developing ways to enhance this

Reporting on weekly set KPIs including; stock takes, operational excellence, Customer and Team satisfaction

Adhering to the venue and KERB’s procedures and rules, whilst maintaining clear communication at all times

Able to travel to necessary locations within the Midlands

Understanding of safe heavy lifting practices

A clear and detailed understanding of UK health and safety practices

Able to define and deliver exceptional hospitality and service

Able to identify increased sales opportunities across the site

Demonstrable operational knowledge of electricity, gas and foodservice operations and troubleshooting