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Fraud Specialist
SHAZAM
Remote, USA
Full-time
Entry
Remote
USD 20-24.5 hourly / hour
Discovered 1 weeks ago
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SHAZAM recognizes that financial institutions build better communities, and this drives our passion to strengthen financial institutions.
We are a trusted partner to our valued customers providing answers, choice, and innovation with an impeccable level of customer service – a level unmatched in the industry.
And here’s the best part - we’re a national company that offers a small-company feel, a cultural balance that’s hard to come by but very real at SHAZAM.
Your growth and development are top priorities and you’ll be surrounded by talented individuals and postured to make a real difference in the company.
As a team member at SHAZAM, you’ll be an essential part of our mission as we work together strengthening financial institutions.
What we’re looking for:
SHAZAM is looking for a Fraud Specialist to join our team.
In this role, you will work as a call center professional to help identify and reduce fraud to protect cardholder accounts and minimize financial risks to our financial institutions.
This position is remote and starts at $20.00/hour plus shift differential .
What shifts are available:
- 1st Shift: Sunday - Thursday, 9am - 6pm
What You'Ll Do
- Receive incoming and initiate outbound calls to cardholders to verify suspicious debit card activity.
- Acquire a comprehensive understanding of fraud case management through our fraud detection system.
- Identify emerging fraud trends and assist in the mitigation of fraudulent transaction activity.
- Demonstrate professional and respectful interaction with internal and external customers.
What you need:
- Experience in banking, financial services, or fraud detection is helpful but not required.
- Demonstrated reliability and dependability in a metrics-driven environment.
- Ability to work in a fast-paced inbound and outbound call center environment with a positive and professional attitude.
- Must be passionate about contributing to an organization focused on continuously improving and reaching goals.
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