Fraud Operations Consultant, Rentals

Zillow Group is a strategic, mission-driven organization focused on delivering exceptional experiences and measurable outcomes. Our work spans cross-functional partnership, scalable programs and operational excellence in support of Zillow’s mission. We bring deep experience working across diverse teams in a dynamic, high-growth environment, balancing strategic thinking with hands-on execution to drive meaningful business impact. We are seeking an experienced professional to support our workforce expansion in India.

As a Fraud Operations Consultant you will be investigating listing-related issues and customer concerns for our national brands: Zillow, Trulia, and HotPads. You will be working closely with real estate professionals, consumers, and fellow ZG employees to ensure we have the highest quality listings for our users. In addition to providing the human eye to listings issues that software alone cannot resolve, you will also identify trends, suggest resolutions, and give valuable feedback to our product and engineering teams.

You have experience in a fraud operations role on an e-commerce platform

Customer service within a fraud department is a big advantage

Strong data analytic skills with the ability to find and interpret data trends

Experience using various channels for delivering customer support

Able to work effectively and efficiently with customers who have varying degrees of product and technical proficiency

Excellent analytical skills, with a technical aptitude, quick and flexible learner, willing to grow in an ever-changing industry

Quick to identify fraud trends and develop solutions to mitigate

Comfortable operating in a fast-paced environment with quick turnarounds

Flexible to work over the weekends and holidays

At Zillow, we’re reimagining how people move—through the real estate market and through their careers.

As the most-visited real estate platform in the U.S., Zillow helps millions of customers navigate buying, selling, financing, and renting with greater ease and confidence. Our teams in India play a critical role in building and scaling the technology, products, and operations that power this experience.

Whether you’re working in tech, operations, or shared services, you’ll collaborate with global partners to solve meaningful problems and help more people make home a reality.

Zillow is honored to be recognized among the best workplaces in the U.S.. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.

No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, maternity status, HIV status, or veteran status. Reasonable accommodations will be provided to candidates with disabilities, in accordance with applicable policies.