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greenhouse

Fraud Operations Associate

Brex
Salt Lake City, USA
Mid · 3+ years experience
USD 76800-96000 / year
Discovered 2 weeks ago
sql
Free

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Responsibilities

  • Case Management:
  • Own and work associate level queues that are assigned to the Fraud Operations team
  • Develop and implement scalable operational processes for fraud management
  • Make risk-based, subjective decisions on high-value/risk transactions & account offboardings
  • Achieve company-level goals around financial fraud losses
  • Case Escalations & Incident Handling
  • Respond to cross-functional partners on escalations related to fraud in a diligent way that balances risk and provides customer love
  • Participating and helping in streamlining fraud operational workflows around transaction review and account investigations
  • Ability to take ownership of Fraud Incident handling and be able to conduct the root cause analysis & close inefficiency gaps
  • Project & Roadmap Ownership
  • Ability to own & ship projects that are on Fraud Ops roadmap with full autonomy
  • Able to use AI tools to elevate & enhance queues and projects
  • Partner with Policy, Data Science, and Engineering to improve tooling to scale internal operations for fraud.

Requirements

  • 3+ years of experience in a fraud, risk or related operations role
  • 1+ year of experience leading projects or workstreams end to end
  • Demonstrated ability to use data to investigate issues, spot trends, and support decisions
  • Strong verbal and written communication skills, including with cross-functional partners
  • Excellent interpersonal, analytical, and problem-solving skills with the ability to manage competing priorities
  • Ability to collaborate and work with a team on projects and process improvements.
  • Bonus points
  • Familiarity with SQL or other data query tools
  • People management or team lead experience
  • Experience using AI tools to improve operational workflows
  • Experience in fintech, payments, or banking industries
  • Compensation
  • The expected salary range for this role is $76,800-$96,000 USD. However, the starting base pay will depend on a number of factors, including the candidate’s location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package
  • Brex LLC is a wholly owned subsidiary of Capital One, N.A.
  • Please be aware, job-seekers may be at risk of targeting by malicious actors looking for personal data. Brex recruiters will only reach out via LinkedIn or email with a brex.com domain. Any outreach claiming to be from Brex via other sources should be ignored.

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