lever
Fraud Investigator II
Rover
Remote, USA
Full-time
Mid
Remote
Discovered Today
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Your Responsibilities:
- Proactive detection and investigation: Conduct investigations into account takeovers, payment fraud, phishing, and organized fraud rings to mitigate immediate and long term impact.
- Fraud mitigation: Analyze patterns of fraudulent transactions and abusive conduct in a timely manner to protect platform integrity.
- Financial recovery: Proficiently dispute chargebacks, gathering compelling evidence to minimize financial loss and maximize recovery.
- Identity & Authentication: Analyze identity verification and background checks to ensure user authenticity and platform safety.
- Incident management: Triage and resolve account safety-related incidents, including flagged content, harrassment, & Terms of Service violations.
- Account actions: Manage and action appeal requests for deactivated accounts with impartiality and autonomy.
- Subject matter expert: On all things fraud and identity verification, working cross functionally with other operations partners on enterprise-wise initiatives as needed.
Your Qualifications:
3+ years of experience in Fraud Operations, Cybercrime, or Identity Services
Must be available to work a regular schedule including some holidays, and at least one weekend day per week
High school diploma or equivalent
Nice to Have:
Bachelor’s Degree in a related field
Used Rover as an owner or a sitter
2+ years in a customer facing support role
Experience writing SQL queries
CFE Certification
1+ years of experience in Content Moderation
Two-sided marketplace experience
Understanding of payments process, cybercrime, and fraud techniques
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