Fraud Agent

Whatnot is the largest livestream shopping platform in North America and Europe to buy, sell, and discover the things you love. Whether it's trading cards, fashion, electronics, or live plants, our sellers are building real businesses across hundreds of categories. We're building live commerce at a scale that's never been done in the West, and there's no playbook to copy. The people here are shaping how an entirely new industry develops.

As a remote co-located team, we're inspired by our values and anchored in hubs across the US, UK, Ireland, Poland, Germany, and Australia. We move fast, stay close to our users, and focus on the work that drives the most impact.

We're one of the fastest growing marketplaces and were recently named the #1 Best Startup Employer in America by Forbes. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business and bring people together through commerce.

We are looking for a Fraud Agent to investigate and develop solutions to prevent and mitigate fraud on the Whatnot platform. You will proactively identify potential fraud patterns and sources to minimize financial risk. You will work collaboratively with the team to develop fraud prevention measures that are mindful of the impact on good user experience while inhibiting fraud actors’ ability to reach our platform.

Regularly work with the team on reviewing sources of potential fraud on a daily basis to support the company in preventing financial losses

Work quickly and thoroughly to meet interdepartmental Service Level Agreements (SLAs) while ensuring high quality work product

Conduct in-depth transaction-level reviews to assist with chargebacks and disputes from customers

Discover and identify fraud trends and present opportunities for stronger results and mitigation

Communicate with customers in response to inquiries related to fraud or potential fraud