Founding Implementation Lead (NHS)

Own the full implementation lifecycle for each NHS partner, from contract mobilisation and governance kick-off through structured discovery, go-live, and into embedded business-as-usual use.

Run phased, multi-team rollouts to plan: coordinating activities, timelines, dependencies and resources across cohorts, keeping milestones on track and briefing the right people at the right moment.

Own the DPIA support, data flow sign-off and information governance steps that gate NHS go-live, working alongside our Clinical Safety Officer and the Trust's governance leads.

Spot the risks and blockers early, whether operational, clinical, technical or political, and have the mitigation ready before it reaches the timeline or the relationship.

Be the face of Heim to the partner: the person who knows the service, knows the product, and is trusted by both the ward and the board.

Build relationships at every level, from frontline staff and shift coordinators, to team leads and super-users, to the COO, Divisional Director and project sponsor. You will run the weekly check-ins and the monthly leadership reviews that keep a programme moving.

Get to real adoption. Coach teams through new ways of working, watch the usage data, and step in early where engagement dips or a team gets stuck.

Arm our champions inside the Trust to make the internal case for wider rollout, translating impact for the people who control budget, sequencing and expansion.

Treat every deployment as live co-design. Surface how community teams actually work, where the product fits, and where it needs to bend to clinical and operational reality.

Be the high-fidelity channel between the front line and our Product and Engineering teams, bringing back structured, prioritised feedback that shapes the roadmap.

Manage expectations with care where capability is still being built or is pending regulatory approval such as MDR, keeping partners confident and well informed without over-promising.

Create the playbooks, deployment frameworks, governance packs, onboarding materials and health frameworks that make NHS implementation repeatable.

Codify what works, so each deployment is faster, smoother and lower-risk than the last. This is what gets us to six live Trusts in the next 9 to 12 months.

Set the standard as the function grows, and mentor the implementation hires who follow you.

You have 4 to 6 years leading complex implementation, deployment or transformation work, from a consulting or start-up background. You have been an engagement, deployment or implementation lead already and have delivered software into healthcare providers, ideally the NHS, and you know what it takes to get clinical teams to genuinely adopt something new. You are comfortable writing your own playbook and turning what you learn into a repeatable engine as we sign more partners.

A builder. You can create process, structure and documentation from scratch while simultaneously running a live, high-stakes programme.

A relationship builder and communicator. You enjoy the human side of this work: earning trust, following up, making partners feel looked after. You can hold a room of senior NHS stakeholders, sit alongside frontline staff, and turn complexity into a crisp written narrative.

Fluent in the NHS and social care context. You understand clinical safety and information governance in practice (DCB0129, DTAC, DPIA, MDR), and the real difficulty of adopting technology in a stretched public system.

Data literate and insight-led. You can interrogate operational and clinical data, understand what sits behind the numbers, and turn analysis into a clear story that helps partners decide and demonstrate impact.

Calm under uncertainty. The product is evolving, partners are co-designing it with us, priorities shift. You bring order to that for everyone around you.

Commercially aware. You understand that adoption is what turns a contract into a renewal and a reference, and you act on it without being asked.

AI fluent. You use AI tools daily, you keep pace with how fast they are moving, and you are excited to put genuinely new capability into the front line of care.

Meticulous. An exceptional eye for detail in planning, execution and quality.

Above all, you care about this. The systemic shift of healthcare into the home is happening, and the difference between a pilot and a partnership is usually the person leading it.