Forward Deployed Product Manager

We’re a rare blend of mission-driven capitalists. We are on the path towards building a $200B+ business while dramatically improving the healthcare system—and patients’ lives.

Like athletes, we are constantly honing our craft to produce our best possible work.

We work with intention and humility. We support and challenge each other to be our best selves.

And as a team, we achieve goals together that would be impossible alone.

Partner directly with enterprise customers to ensure successful adoption and deep integration of Neon’s AI automation platform. Operate as the connective tissue between customer workflows, engineering, and product.

Own the relationship: Build trust and act as the primary point of contact for customer stakeholders, from operators to executives.

Translate customer needs into technical specs: Rigorously map workflows, translate needs into technical requirements, and proactively identify edge cases.

Drive implementations: Hand-hold customers through onboarding and integration.

Diagnose issues: Investigate edge cases, uncover root causes, and work with engineering to resolve system or workflow challenges.

Manage programs: Track timelines, risks, and dependencies across multiple complex initiatives.

Expand usage: Identify opportunities to deepen customer adoption and drive additional value through new workflows and capabilities.

We’re looking for someone who has excelled in roles such as:

Product Manager, Forward-deployed engineer, Strategy & business consultant

Experience navigating complex workflows, ideally in SaaS or automation platforms.

Track record of leading implementations, technical onboarding, or product rollout programs.

Strong presence with enterprise stakeholders: can influence, align, and communicate clearly.

Bonus: experience in consulting, data-heavy operational environments, or technical product roles.

Project management platforms (Notion, Asana, Jira, etc.)

Communication & CRM (Slack, Zoom, Salesforce, HubSpot)

Analytics and reporting (Excel/Sheets, BI tools)

Comfort learning new SaaS tools and light automation as needed

Neon is building the automation platform for enterprises.

We’re profitable, backed by top investors, and growing fast with 7+ figure contracts.

Apply today to join a rocket ship redefining enterprise automation and ensuring patients get life-saving medications when they need them.

Please note: Applicants must be currently authorized to work in the United States on a full-time basis. Visa sponsorship is not available for this position.

Title Keywords: Product Manager, Customer Success Manager, Strategic Account Manager, Forward Deployed Engineer, Enterprise Sales Engineer, Technical Account Manager, Technical Program Manager, Technical Project Manager, Project Manager, Solutions Architect.