Forward Deployed Engineer (Training)

REQUIREMENTS

• Minimum 1-2 years of software engineering experience, shipping and maintaining code in large production systems, ideally with breadth across the stack
• Experience debugging complex production issues - working through logs, metrics, and traces to root-cause problems in unfamiliar systems
• Confidence owning ambiguous technical problems. This includes triaging, making decisions under uncertainty, and knowing when to pull in other engineers who own the underlying systems
• Motivation beyond pure engineering. An interest in wanting to work directly with customers, understand their problems firsthand, and influence the product
• Clear communication on complex technical topics, whether you're talking to a customer's engineers or their leadership
• Genuine curiosity about AI inference and training, and a drive to become an expert in the infrastructure powering it
• Willingness to respond to customers outside regular working hours and participate in an on-call rotation
• Excitement about solving problems for some of the largest and fastest-growing companies in the world running mission-critical AI workloads
• WHAT YOU'LL BRING
• We don't expect any one person to cover all of this - the strongest candidates may spike in one or two of the following:
• Depth in a core infrastructure domain such as storage systems or networking (anywhere from the cloud layer to cluster interconnects like InfiniBand and RoCE)
• Experience operating distributed compute platforms like Kubernetes, Slurm, or Ray, especially for GPU workloads
• A detailed understanding of LLM architectures and modern inference engines like vLLM, TensorRT-LLM, or SGLang
• The ability to profile and optimize GPU workloads, in training or serving
• Hands-on experience with post-training techniques like SFT and RL, or a broader deep learning background plus fluency in a tensor computation library like PyTorch or JAX
• Operational depth - running on-call, leading incident response, debugging distributed systems under pressure

BENEFITS