Forward Deployed Engineer — Strategic Solutions, Integration & Delivery

Ownership here is defined in terms of value delivered, not just equipment installed.

The engagement isn't “done” at commissioning — it's done when the customer is realizing first value from the platform.

• Own technical delivery and project execution for assigned opportunities end-to-end: scoping → deployment → commissioning → closeout, with accountability for outcomes, collaborating with other FDEs assigned to different opportunities within the same account via the DACI model above.
• Provide onsite and remote configuration/commissioning of EDGs and resolve installation issues that can't be solved remotely (wiring, hardware, connectivity, firmware).
• Direct and coordinate electricians, certified installers, and integrators, and align Verdigris with broader building/energy systems (BMS, EPMS, SCADA, etc.).
• Drive scoping and documentation: scoping sheets, shop drawings, and the repeatable processes/templates (and external vendors) needed to scale them across the department.
• Manage deployment logistics: order fulfillment triggers, shipments, RMAs/returns, and hardware QA/QC issues with manufacturing and supply chain.
• Triage and resolve fleet/connectivity issues (e.g., LTE/uptime degradation, sensing/voltage anomalies) and provision/administer customer access.
• Stay engaged past the install: hand-hold the customer from delivery through to first value — confirming data is flowing, insights are usable, and the customer is actually getting value out of the system — rather than treating commissioning as the finish line.
• Run install post-mortems, feed recurring failure modes back into process and product, and ensure the lessons are actually adopted by other engineers — not just documented.

• Coach and mentor other Solutions Engineers — in discovery technique, field judgment, and customer communication — and routinely give (and act on) constructive feedback within the team.
• Create the conditions for a successful team: share context proactively, unblock teammates, and take on the ambiguous or cross-cutting problems that don't fit neatly into one person's scope.
• Be the field-facing product authority: know what the platform does natively, where workarounds are needed, and when custom work should become a roadmap item.
• Partner with ESS, Sales, and Product to support customers and influence roadmap with real-world insight — communicating problem and solution space clearly enough to drive alignment above the Senior level.
• Lead without authority across internal teams and external partners toward aligned technical outcomes, and be someone other teams actively seek out for help.

Beyond delivering any single account, the Principal FDE is expected to make their work legible and reproducible for the rest of the department — not just get it done.

• Maintain clear, up-to-date visibility for ESS, Sales, and leadership into project status, risks, and outcomes — through structured updates and documentation, not information that lives only in your head.
• Turn one-off solutions into repeatable playbooks: templates, checklists, and documented processes that let another engineer (or a partner) execute the same pattern without you in the room.
• Flag explicitly which parts of your work are still bespoke versus which are ready to be standardized department-wide, and drive the latter toward becoming the default way the team operates.
• Discovery — Understand the environment, pain points, and goals; build early trust with technical and business stakeholders; respond to RFIs/technical Q&A; feasibility review.
• Design & Scoping — Architect the solution; product walkthroughs; system mapping; produce scoping sheets and (where required) shop drawings.
• Pilot / Deployment — Stand up the initial solution; direct installers/electricians; configure and commission hardware onsite or remotely; troubleshoot edge cases; get data flowing.
• Value Assessment — Translate pilot/field outputs into business impact; produce customer-ready technical reports; build internal and customer-side advocacy for expansion.
• Scale & Rollout — Deploy across sites with repeatable processes, integrations, and customizations; ensure long-term account health; codify what should become a department-wide standard.
• Performance in this role is tracked against three quantified outcomes, the same standard held across Solutions Engineering — measured at the opportunity level given the DACI-based coverage model above, and rolled up quarterly: Metric Definition Pilot conversion Share of Signals pilots and proofs of value run within your assigned opportunities that convert to a signed expansion, renewal, or new commercial commitment. Reflects how effectively technical delivery and the resulting business case translate into closed outcomes. Account expansion Growth in ARR/TCV, footprint, or scope tied to opportunities where you're the assigned Driver, directly attributable to the delivery work and technical credibility built during the engagement — not overall account performance outside your assigned opportunities. Proof artifacts per quarter Number of customer-ready technical reports, case studies, or Evidence Registry entries produced. These are the tangible outputs that build the business case for expansion within an account and become reusable assets other FDEs and Solutions Engineers can draw on. Specific quarterly targets for each metric are set with your manager as part of onboarding and reviewed each quarter.
• Build trust quickly and naturally with a wide range of customer stakeholders — from field technicians to executive sponsors — through dynamic, clear communication, not just technical correctness.
• Balance technical depth and systems thinking with consultative empathy and strong communication.
• Are energized by building something that doesn't yet exist — and equally willing to be hands-on in an electrical room and own a project to completion.
• Know when to build fast vs. build right, and can teach that judgment to others.
• Know when to execute personally versus when to direct a partner — and don't default to doing everything yourself.
• See ambiguity as opportunity and prototyping as a path to clarity.
• Can switch between solutions/discovery work and leading external customer delivery in the field.
• Can take ownership and exercise authority with contractors and stakeholders to move projects forward.
• Think of delivery as ending at customer value, not at equipment installation.
• Are sought out by peers and other teams for your judgment, and enjoy helping others grow into that same level of ownership.
• Stay organized across two teams and two competing workloads, and escalate clearly when both spike.
• Are genuinely curious about applying AI agents to your own workflow, not just aware that they exist.
• Collaborate naturally with peers sharing an account rather than treating overlapping coverage as a turf question.
• 7+ years in solutions engineering, systems integration, forward-deployed/field engineering, technical project management, implementations, or equivalent technical consulting, with demonstrated growth into a principal-level, high-autonomy scope.
• A track record of owning the most complex projects in a portfolio and navigating high-stakes customer environments and stakeholder groups.
• A dynamic, communicative presence in front of customers — comfortable building trust and rapport with a wide range of stakeholders, from field technicians to executive sponsors. This matters as much as technical depth; neither substitutes for the other.
• Strong capability with APIs, data infrastructure, scripting, and lightweight software tools.
• Data center electrical fluency — hands-on comfort with UPS systems, rectifiers, and critical-power environments — as a core requirement, alongside broader hardware deployment, commissioning, and field troubleshooting experience.
• Experience directing or overseeing third-party contractors, systems integrators, or installers.
• Experience mentoring or coaching other engineers, and routinely giving and acting on feedback.
• High emotional intelligence and consultative instincts — building relationships, not just solving problems.
• Working fluency with AI agents and tools applied to real delivery work — e.g., using them for account prep, executive narrative-writing, or other force-multiplying tasks — hands-on experience, not just familiarity with the concept.
• Bonus: experience handing prototypes to product teams and participating in productization cycles.