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Forward Deployed Engineer, Scams
AFCA
Sydney, AUS
Full-time
Mid
Hybrid
Discovered 2 days ago
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Fairness feels good
Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first.
The Forward Deployed Engineer (FDE) is an embedded hands-on technical role responsible for working directly with business stakeholders, customers and delivery teams to rapidly solve high-value operational challenges for AFCA's Scams Prevention Framework, using software, AI, automation and data solutions.
The role acts as the bridge between business problems and engineering execution. Unlike traditional engineers who primarily build products, the FDE embeds with users to deeply understand workflows, identify opportunities, design solutions, build prototypes, and translate successful outcomes into scalable enterprise capabilities.
The FDE combines software engineering, solution design, data engineering, AI implementation and stakeholder engagement skills to accelerate delivery, improve customer outcomes and maximise the value realised from AFCA's technology investments.
What you'll be doing:
Customer & Business Engagement
Work directly with business teams to identify high-value opportunities for automation, AI and digital enablement.
Embed within operational teams to develop a deep understanding of processes, pain points and customer outcomes.
Translate ambiguous business challenges into clear technical problems and potential solutions.
Act as a trusted technical advisor to senior stakeholders.
Solution Engineering
Design and build rapid prototypes, proofs of concept and production-ready solutions.
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