Forward-Deployed Engineer

• Bachelor’s or Master’s degree in Computer Science, Engineering or related technical discipline (or equivalent practical experience).
• 5+ years of hands-on software engineering in enterprise environments; demonstrable experience building production systems (backend, data, integrations) in one or more languages (e.g., Python, Java, C#) and comfortable working with APIs, microservices, event-driven architectures and cloud platforms.
• Experience with deploying or integrating enterprise-scale AI, ML, or data-driven platforms (ideally including natural language, agent-based workflows, or modular AI architectures).
• Strong ability to translate business/operational problems into technical solutions. Comfort bridging business stakeholders and engineering teams.
• Experience in customer-facing roles (customer success, professional services, solutions engineering, or equivalent) where you’ve delivered measurable outcomes.
• Excellent communicator—capable of engaging both executives and engineers; able to present value, trade-offs, timelines and technical architecture clearly.
• Demonstrated ability to operate in ambiguous, fast-moving environments and handle multiple customer deployments in parallel, maintaining quality and customer satisfaction.
• Willingness and ability to travel (up to ~50-70%) including customer site visits worldwide as needed.
• Strong customer-oriented mindset, resilient under pressure, able to escalate, adapt and deliver.
• Experience working with enterprise security, compliance, data-governance, and integration into legacy systems is a plus.

• You deliver first-line deployments that achieve time-to-value targets (e.g., first 90 days) and measurable business impact (e.g., support case reduction by X%, revenue uplift by Y%).
• You build deep relationships within each customer, becoming the go-to technical partner, which raises renewal and expansion rates.
• You feed impactful, field-informed product enhancements into the ept AI roadmap, accelerating platform maturation and differentiation.
• You contribute to scaling our go-to-market model by developing reusable deployment patterns, internal best practices and playbooks for future customer engagements.
• You represent ept AI professionally in front of customers, prospects and industry forums — reinforcing our reputation for technical excellence, trustworthiness and value-driven deployment.

About ept AI

ept AI is the industry’s first modular and scalable Tech Product AI platform — designed to put an AI support engineer on every customer’s desktop and an AI sales engineer in every rep’s pocket.

We help enterprise technology organizations eliminate expert bottlenecks and scale high-quality communication across sales, support, and product marketing.

Our platform delivers faster response times, improved CSAT, and measurable ROI through intelligent workflows, deep channel integration, and enterprise-grade control.

We’re expanding our customer organization and looking for a Customer Success Manager who can guide complex enterprise accounts, ensure lasting value, and serve as a trusted partner to senior-level stakeholders.