Forward Deployed Engineer

Alkira is growing our Forward Deployed Engineer (FDE) team (formerly Solutions Architect) and looking for high-energy, dedicated professionals who can help new and existing clients succeed on our Network-Infrastructure-as-a-Service platform.

FDEs are hands-on technologists who embed directly with our largest strategic Enterprise accounts — from pre-sales technical validation through production deployment, adoption, and expansion.

The ideal candidate can demonstrate the key technical differentiators of the Alkira service, architect and build alongside customer teams, and help enterprises transform their network to become disruptive, creative, and innovative.

As an FDE, you sit at the intersection of Sales, Engineering, and the customer: you win technical evaluations, deploy real solutions in customer environments, and shape the product roadmap with a deep understanding of customer technical needs.

• Embed with strategic customers as the hands-on technical owner from evaluation through production deployment
• Lead network architecture discussions with customers and partners
• Design, build, and deploy Alkira-based solutions in customer environments using best practices
• Develop automation, integrations, and tooling (Terraform, APIs, scripting) to accelerate customer deployments
• Collaborate directly with customer networking, cloud, and platform teams
• Conduct technical workshops, trainings, and whiteboard sessions for customers and partners
• Create design and architecture best practices, reference architectures, and deployment guidelines
• Provide deep technical support and troubleshooting for customers, escalating and driving resolution with Engineering
• Own customer success on key accounts from adoption and expansion perspective
• Work with Alkira Product Management and Engineering to provide feedback on upcoming features from the customer's lens
• Track and drive key customer features/asks with Product Management through to implementation