Forward Deployed Engineer
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
Role Overview
DoubleTick.io is seeking a Forward Deployed Engineer for its conversational CX platform.
The role combines customer-facing technical delivery, software engineering, integrations, and AI conversational workflow implementation.
Key Skills for This Role
Full Job Posting
About the role
DoubleTick.io is seeking a Forward Deployed Engineer for its conversational CX platform.
The role combines customer-facing technical delivery, software engineering, integrations, and AI conversational workflow implementation.
Key Responsibilities
- Understand customer business requirements, workflows, and technical challenges.
- Translate requirements into scalable technical solutions and deploy customer-specific implementations.
- Build REST APIs, webhooks, third-party integrations, and external system connections.
- Configure AI-powered conversational workflows using prompts, intent detection, business logic, APIs, and data flows.
- Troubleshoot integration, deployment, and production issues through resolution.
- Own implementations from requirements gathering through testing and go-live.
- Collaborate with Product, Engineering, QA, and Customer Success teams.
- Monitor deployed solutions, identify reusable improvements, and document integrations and deployment processes.
Required Skills and Qualifications
- 2+ years of experience in software engineering, implementation engineering, solutions engineering, technical consulting, or a similar role.
- Strong programming experience in JavaScript/TypeScript, Python, or Node.js.
- Strong understanding of REST APIs, JSON, webhooks, API integrations, and authentication mechanisms.
- Experience with PostgreSQL, MySQL, or MongoDB.
- Understanding of software development, debugging, and Git workflows.
- Ability to convert business requirements into technical solutions.
- Strong problem-solving, analytical, communication, and collaboration skills.
- Comfort working directly with customers and explaining technical concepts simply.
- Ability to work independently and own projects from start to finish.
Good to Have
- Experience with AI/LLM applications, conversational AI, or chatbots.
- Experience with WhatsApp Business APIs, Voice APIs, or communication platforms.
- Familiarity with prompt engineering, LLM APIs, intent classification, RAG, or AI agents.
- Experience with AWS, GCP, or Azure.
- Familiarity with Docker and CI/CD pipelines.
- Experience in SaaS, B2B, startup, or customer-facing technical environments.
About DoubleTick
DoubleTick is headquartered in Mumbai and provides an AI conversational CX platform for enterprise customer conversations.
The platform supports conversational centralization, automation, and analytics across WhatsApp, voice, PSTN calls, and other channels.
Its AI Agent Builder and Bot Studio support complex AI agents and bots across chat and voice.
Why Work With Us
- Fast-tracked career opportunities into senior leadership positions.
- Opportunity to own high-value work and create impact at scale.
- Close collaboration with founders and exposure to enterprise customers.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at DoubleTick
Head of Human Resources
Mumbai, IND
DoubleTick is seeking a Head of Human Resources to build and lead its people strategy, talent programs, employee experience, HR operations, and compliance as the company scales. Candidates should bring at least seven yea
Sr. Customer Success Manager
Mumbai, IND
DoubleTick is seeking a Senior Customer Success Manager to manage strategic and enterprise customers, leading onboarding, adoption, renewals, retention, and expansion. Candidates need 3–8 years of customer success or acc