Forward Deployed Engineer - LatAm Market

0-6+ years of experience in technical consulting, solutions engineering, or integration-focused project management.

Strong command of APIs, webhooks, and data structures (JSON, REST, GraphQL) — able to design and troubleshoot integrations confidently. Even better if you have experience with MCP Servers.

Hands-on experience with low-code orchestration tools (Zapier, Make, n8n, Workato) and CRM automation (HubSpot, Salesforce).

Practical understanding of AI workflow configuration , including prompt engineering, evaluation, and monitoring.

Proven ability to lead cross-functional projects , working with Engineering, Product, and Customer Success to deliver scalable outcomes.

Excellent communication and stakeholder management skills, translating between technical and business audiences.

A growth mindset — constantly learning new tools, frameworks, and ways to improve the customer experience and team capability.

Nice-to-haves: Experience in telephony, voice, or contact center systems (SIP/WebRTC, call routing, containment, AHT). Familiarity with BI and analytics tools (Looker, BigQuery, Snowflake). Exposure to scripting (JavaScript/Python) for light customization and debugging.

Experience in telephony, voice, or contact center systems (SIP/WebRTC, call routing, containment, AHT).

Familiarity with BI and analytics tools (Looker, BigQuery, Snowflake).

Exposure to scripting (JavaScript/Python) for light customization and debugging.

Consistent delivery of high-quality, scalable AI Agent deployments with clear business outcomes.

Shortened time-to-first-value and increased automation adoption across SMB customers.

Reusable frameworks, models, and templates actively used by peers and partners.

Strong collaboration with Engineering and Product to enhance platform capabilities.

Demonstrated leadership in team enablement and upskilling , with measurable impact on technical excellence.

Sustained improvements in customer metrics (containment, AHT, CSAT) and revenue impact (ARR, NRR) driven by your solutions

🚀 Key moment to join Aircall in terms of growth and opportunities

💆‍♀️ Our people matter, work-life balance is important at Aircall

📚 Fast-learning environment, entrepreneurial and strong team spirit

🌍 45+ Nationalities: cosmopolite & multi-cultural mindset

💶 Competitive salary package & benefits

At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.

We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.

We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.